At the heart of Plusnet is our Business Support Team. We hand pick our most skilled staff and train them to deliver unrivalled levels of customer service. They're on the same floor, all under one roof in the UK.
Whether you call or contact us online, a specialist will help you, 24/7, 365 days a year. You'll get no scripts, no hurried conversations, just real people who are passionate about broadband and great customer support.
Our service ethos
We know how important broadband is for your business. We also understand that you need to be able to trust your provider to fix things if there are problems. Providing outstanding customer support is at the heart of everything we do and our Business Support Team has the following ethos:
We'll make it easy for you to get in touch
Every business is different and needs help in different ways. That's why as well as our team manning our 0800 freephone support line, we've also got a wealth of online help. From broadband, email and phone FAQs in our support section, to our Community Site business forums, you've got different ways to get the help you need.
We'll take ownership
If you do need help you'll be in the hands of someone who takes ownership of your problem. We'll call you, text you, or update you online until your problem is fixed. We know that small things make a big difference too. So, if you'd prefer, you can ask to speak to someone you've spoken to before. And, as long as they're free you can chat to them.
We won't stop until we fix your issue
We pride ourselves on our superb levels of support, fast call answer rates and fixing problems quickly. That means you can spend less time calling us and more time focusing on your business.
We'll explain things on your terms
From guiding you through things in simple, plain English, to discussing more technical details when it's needed, our team of broadband experts will make sure you understand what's going on. We'll be open, honest and most importantly we'll listen to you.
We'll always be commited to you
When you need help you need answers fast - to keep your business running smoothly. That's why we set ourselves target response times. We go the extra mile to deliver the very best turnaround to your queries. Wherever possible we'll do what we can to fix your problem first time, even if it means the call lasts a little longer. Every member of the Business Support Team is multi-skilled, so you won't get pushed around or constantly put on hold in search of an answer to your query.
Meet some of our team
Real-time support statistics
We're not afraid of showing you ‘under the bonnet'. Our business call statistics are published in real-time on our website, so anyone can see call volumes and answer rates. Don't just take our word for it – see our real-time call answer rates.
A resilient, managed network means high-quality broadband for all our customers.