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Customer Care Analysts (RC2)

PlusNet is one of Sheffield’s leading Customer-centric businesses and one of the UK’s leading Internet Service
Providers - a leading light in an industry that’s as fast moving and forward thinking as they come. If you’re the kind of person that thrives in a challenging, and exciting environment, then you really belong at PlusNet. We’ve created a truly entrepreneurial, ‘can do’ culture that encourages innovation as well as recognising and valuing the contribution that you’ll make to our business.

We currently have vacancies for:

Customer Care Analysts

Providing quality written and verbal customer support to all of the company’s customers, including residential,
business and partners. Being the voice of the company and representing the company values in interactions with our customers to increase customer satisfaction, drive referrals and increase the customer base.

Responsibilities

• Answering all inbound sales and customer service calls, tickets and contact sales.
• Providing support and retention via outbound calls.
• Meeting and exceeding all customer service SLAs.
• Meeting performance and quality targets applicable to the appropriate analysts level.
• Identifying key customer affecting issues and raising problems and ideas where applicable in order to drive and develop the business.

Do you have the ability to…?

• Work effectively both as part of a team and on an individual basis
• Manage time effectively to ensure target achievement
• Handle customer interactions in a professional, assertive manner

Click below to download application form

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