Welcome to a special edition of Plus, the Plusnet newsletter!Yes, we only sent out a newsletter a couple of weeks ago, but we've got lots of great new stuff to share with you. The main news is that our new broadband product, Broadband Your Way, is now here. That’s not all though - it’s been a busy couple of weeks here so read on to find out more! I hope you’ve had a good Easter and you enjoy this edition of Plus. Carol Axe 1. Broadband Your WayWe talked to customers about what they want from their ideal broadband product, and we've now launched Broadband Your Way as a result. Broadband Your Way comes in 4 options starting from £9.99 a month. It’s a next generation product that offers great value-for-money and gives you more control over your broadband. It's free for you to move to Broadband Your Way, but you don’t have to change your product. If you're happy with your current product that's fine, you can keep it. Tell your friends about Broadband Your Way and you could earn up to 50p a month off your subscription for each person that joins us. With 4 options to choose from there’s something for everyone from occasional web surfers to Internet addicts. Find out more about Broadband Your Way As we promised in our Plans for 2007 we've also removed You Stay We Pay for all existing customers who’ve been with us for more than 12 months. 2. March Customer Feedback SurveyIn the last newsletter we brought you some news from our customer satisfaction survey. The results from the March survey are now in, so here’s a look at some of the highlights:
You can find more highlights from the survey by reading the Comms Team blog There’s a real buzz in the Customer Support Centre at the moment, and we’ll be pushing hard to make the customer satisfaction stats for April even better. We currently have more Customer Support agents than ever before and we’re committed to getting back to the excellent levels of customer care that saw us win awards in 2003 and 2004. 3. Update on My Referrals and our ‘Win a VW Golf R32’ competitionThe competition to win our £30,000 VW Golf R32 closed at the end of March. If you introduced a friend or family member, we’d like to say thanks and we hope they’re enjoying their time here. (If you’re one of those new customers, welcome!) You can find out who’s been lucky enough to win the fantastic set of wheels in the next Plusnet newsletter. Of course, you can earn a reward all year round with My Referrals. Tell your friends about our new Broadband Your Way products and you could earn up to 50p per month off your subscription for each person that signs up. Remember, recommend enough people and you can earn your broadband for free, or even make a profit! 4. Geographic customer support number coming soonCustomers and the Plusnet Usergroup asked us to provide a geographical support phone number as an alternative to our 0845 lo-call rate support line. As a result, we’ll be launching a geographical ‘01’ number in May. Many common call packages come with calls to geographic numbers included, so this will cut the cost of calling when you need to speak to us. 5. The Community Site is comingOur Discussion Forums are already home to an active community of customers and staff. You can chat, ask questions, get help and support and more. We recently launched the new Community Site, where we hope customers of all our brands (Plusnet, Force9, Free-Online and Metronet) will come together to form one online community. The site is currently ‘beta’ and over the coming weeks we will be adding content and features until we are ready to launch it fully, at which point all of our existing forums will be moved to the Community Site. If you’d like to help shape the Community Site, or if you just want to check it out, register as a member now 6. Good news for Apple Mac usersIf you’re using an Apple Mac you can expect an improved support service from 16/04/07. Our entire Customer Support team is being trained on how to get connected, set up an email account and answer many common Mac related questions. We’ve also created a new section in our support pages that’s full of Apple Mac tutorials If you’re not a Mac user but know someone who is, why not tell them about our Mac support? Want to talk to us about anything in this newsletter? Then visit our Discussion Forums. This newsletter has been sent to you as a valued customer of Plusnet. If you would like to change your preferences for the electronic communication you receive from us, please click here. Please note that by changing your preferences, you will no longer receive other promotional communications from Plusnet, including free gifts, details of competitions and information about new products and services. |
