Welcome to the latest edition of Plus, the Plusnet newsletter.
Following on from positive feedback we are continuing with the new Community site format. We will provide a summary of the main news articles that have appeared on the Community Site over the past month and point you there for more information.
This edition contains detailed information on how you can use the Manage My Mail tool to significantly reduce spam, our referrals summer giveaway, and the full launch of our Community site. You can also see the latest customer satisfaction scores, our performance in the uSwitch broadband survey and see how we are making the most of the Facebook phenomenon.
(Director of Customer Services and Plus Editor)
- Manage My Mail improvements Combating spam
- Number 1 for Overall Customer Satisfaction
- The great summer giveaway
- The Community site is here!
- Plusnet to the rescue!
- The Facebook Phenomenon
Our Manage My Mail tool now allows you greater flexibility and control over your email settings, enabling you to significantly reduce the amount of spam that you are receiving. We have introduced a selection of new features which allow you to more effectively protect yourself against spam. Take a look at our Comms Blog for a step by step guide on how you can minimise the amount of unsolicited mail that you receive.
Im delighted to announce that PlusNet has been voted Number 1 for Overall Customer Satisfaction in the UK! The results of the uSwitch broadband survey were announced earlier this month. This is an independent survey run by YouGov and asked over 20,000 broadband users to rate their internet provider. Id like to say a massive thank you for your continued support. You can read more about the survey and see the full results table on the uSwitch blog post.
The results of our most recent customer satisfaction survey show that 55% of respondents were either very satisfied or extremely satisfied with the service that they receive. The recent floods which affected much of Yorkshire caused a significant increase in broadband faults and contacts to our support centre. BT declared the situation as a matter beyond their reasonable control which resulted in some faults taking longer to resolve than normal. We are going to be introducing a survey for all of our customers in the near future. So, if you havent had the opportunity to voice your opinions you will soon be able to.
Read more about the results on the Community site
Over the last couple of months weve been looking at our referrals model and what it offers you, our customers. We want you to gain as much as possible from recommending our services and we have made two considerable changes to enable you to do this.
As well as the regular discount from your monthly subscription fee, you will now receive a one-off payment of up to £25 for each and every person that you recommend. Its that easy!
Were so confident your friends and family will be happy with their new service that we have also improved the 30 day trial and are now offering a 90 day risk free guarantee for people switching to Plusnet. They can switch to Plusnet for free, safe in the knowledge that if theyre not satisfied, they can leave for free within the first 90 days and have their subscription payments refunded.
Learn more about what My Referrals can offer you.
We will very shortly be launching our new Community site. Its been at the beta stage for the last 3 months and has been a massive success so far. It brings together our Plusnet, Force9, Free-Online and Metronet communities in a single place. You will be able to enjoy a faster and more functional website containing forums, blogs, news articles and more.
To celebrate the launch of the Community site we will be running a holiday photo competition with a fantastic Canon SLR digital camera up for grabs! Keep an eye on the Community site for further details about how you can enter this fantastic competition.
You may have heard recently that Tiscali have purchased the Pipex group of broadband companies. Early indication is that there are a lot of people unhappy about this news. Plusnet was recently voted by customers as number one in the UK*, beating both Tiscali and Pipex. If you know anyone who is looking to change broadband supplier, this is the perfect opportunity to show them what Plusnet has to offer.
If any of your friends or family currently use Pipex, Bulldog, Toucan, Nildram or Freedom2surf then tell them what we can offer. Not only will they have the comfort of our 90 day risk free trial, they can now enjoy their first month with us completely free of charge. Dont forget you will receive up to £25 for each person that you recommend.
Read more about this offer on our Community site blog.
* Voted number 1 for 'Overall Customer Satisfaction' in the uSwitch survey July 2007.
Some of you will be 100% familiar with and socially immersed in Facebook; the rest of you wont have a clue what it is. Theres not that many people in between; once it gets you, its got you.
Facebook is a social networking site which currently has over 26 million users and is changing the way in which people communicate.
Learn more about the phenomenon, how you can get involved and how Plusnet are embracing the Facebook culture.
Want to talk to us about anything in this newsletter? Then visit our Discussion Forums.
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