High-speed broadband is here and if youve got broadband youll be getting upgraded for free!
It will take BT several months to upgrade the thousands of Plusnet broadband customers, so priority will be given to customers on the up to 4Mb and 8Mb products. Well then ask BT to upgrade our customers in the order they joined Plusnet, as recognition for loyalty.
Well contact you by email when BT perform your upgrade. And remember: 'up to 8Mb' really does mean 'up to'. Many factors affect broadband speed, including line quality, distance to the BT exchange and the weather. BT's 8Mb trials showed an average speed of 6.1Mb - a huge speed increase!
Its important to remember that a small percentage of customers will be unable to get a speed upgrade because their line cannot support it. You will be contacted by email if this happens to you.
If you have been paying for an up to 4Mb or 8Mb broadband service and are unable to get these speeds we will refund you, providing you havent exceeded your usage allowances.
Faster speeds are just one of the changes were making. See how else your broadband product will be improved:
The current Broadband Premier range includes up to 2Mb, up to 4Mb & up to 8Mb options. These will become Broadband Premier Option 1, Option 2 & Option 3, respectively.
Option 1 includes a massive 15GB of usage at peak times (4pm midnight) and no usage limits during off-peak hours. Options 2 & 3 will get even more usage at peak times.
Premier customers will also get a fantastic 240 minutes of PlusTalk broadband phone calls (VoIP) included each month.*
Broadband Premier will continue to offer you a premium service and is the ideal product if youve gone beyond simple email and web surfing to music and video downloads, sharing your broadband around the home or the other great entertainment options now available online.
Broadband Plus up to 2Mb, priced £14.99, will get 3GB of unrestricted usage at peak times (4pm midnight) and a possible 50GB during off-peak hours.
Customers on the current Broadband Plus up to 4Mb & up to 8Mb options will enjoy greater usage allowances and will also be automatically upgraded, for free, to up to 16Mb & 24Mb respectively, once these speeds become available. These products will not be offered to new customers or as upgrades.
Were also including PlusTalk PAYG broadband phone calls (VoIP)!*
Broadband Plus is suitable for browsing, email and making occasional downloads. If you have greater needs than this, we recommend upgrading to Broadband Premier.
Great news - all usage between midnight and 8am will be FREE! Thats 8 hours of free broadband a day!
PAYG customers will be upgraded, for free, to up to 24Mb speeds once available, making this a great way to get really fast speeds for a low monthly price.
Were also adding 120 minutes of evening and weekend PlusTalk broadband phone calls (VoIP) each month.*
* Customers who already have a PlusTalk service will not be affected by these changes. Included PlusTalk minutes can only be used to call UK landline numbers beginning with 01 & 02.