Day or night, we're always working hard to make sure that our customers get the very best.
Customer satisfaction to be proud of
A recent independent survey shows that our customers are more satisfied than those of Sky, Talk Talk and Virgin.
UK-based customer service 24/7
We're open 24/7, 365 days a year. It's free to call from landlines and mobiles with inclusive minutes. Contact us.
We're a Which? Recommended Provider
We've been awarded 4 stars for customer service, technical support, connection reliability and value for money. See all our awards.
We're here to help, with phone support, setup guides and self-service tools
- Member Centre
- The Member Centre is a one-stop shop for all your account info. Check your bill, broadband usage, view your phone calls and more.
- Help Assistant
- The Help Assistant will guide you to useful online support pages, or you can ask our Support Team a question directly.
- Support guides
- We've got a full library of online FAQs and tutorials to help fix your broadband, phone or email problems.
- As part of our Community you can chat to other Plusnet customers and staff on our forums and read our latest blogs.
- We're here to help over the phone 24/7, all year round. You can see when's best to ring by checking our real-time call wait times.
- Follow us for the latest news and updates, or Tweet us your questions and comments.
"Thinking about the brands you are currently with, overall how satisfied are you with [brand]?"
GfK NOP is one of the largest Market Research providers in the UK, they conduct a monthly survey of adults in Great Britain comprising 1860 interviews.
The survey covers attitudes to services provided by a range of communications suppliers, with an area of focus being customer satisfaction. Survey results are weighted to represent the profile of all adults in the UK.
Source: GfK Consumer Attitudes Tracker February 2012 - January 2013. Customers surveyed for each brand as follows: Plusnet (629), Sky (8275), Virgin (6397), TalkTalk (3685).