0800 432 0200 - (from landlines)
Free to call from landlines, chargeable from mobiles. Rates vary depending on your network and call plan.
0345 140 0200 - (from mobiles)
This is charged at the same rate as landline numbers, when calling from mobiles.
Sales: 8am-9pm Monday-Friday, 9am-9pm weekends
Support: All day every day
Day or night, we're always working hard to make sure that our customers get the very best.
Customer satisfaction to be proud of
A recent independent survey shows that our customers are more satisfied than those of Sky, Talk Talk and Virgin.
UK-based customer service 24/7
We're open 24/7, 365 days a year. It's free to call from landlines and mobiles with inclusive minutes. Contact us.
We're a Which? Recommended Provider
We've been awarded 4 stars for customer service, technical support, connection reliability and value for money. See all our awards.
We're here to help, with phone support, setup guides and self-service tools
- Member Centre
- The Member Centre is a one-stop shop for all your account info. Check your bill, broadband usage, view your phone calls and more.
- Help Assistant
- The Help Assistant will guide you to useful online support pages, or you can ask our Support Team a question directly.
- Support guides
- We've got a full library of online FAQs and tutorials to help fix your broadband, phone or email problems.
- Community
- As part of our Community you can chat to other Plusnet customers and staff on our forums and read our latest blogs.
- Phone
- We're here to help over the phone 24/7, all year round. You can see when's best to ring by checking our real-time call wait times.
- Follow us for the latest news and updates, or Tweet us your questions and comments.
Survey Results
"Thinking about the brands you are currently with, overall how satisfied are you with [brand]?"
Survey background
GfK NOP is one of the largest Market Research providers in the UK, they conduct a monthly survey of adults in Great Britain comprising 1860 interviews.
The survey covers attitudes to services provided by a range of communications suppliers, with an area of focus being customer satisfaction. Survey results are weighted to represent the profile of all adults in the UK.
Source: GfK Consumer Attitudes Tracker February 2012 - January 2013. Customers surveyed for each brand as follows: Plusnet (629), Sky (8275), Virgin (6397), TalkTalk (3685).
Packages guide
All the info you need to know about our broadband and phone packages.
View packages guide
