We know moving can be stressful, but moving your Broadband and Home Phone doesn't need to be. We'll arrange everything for you, so you'll be up and running at your new address in no time.
Our home move team will transfer your Plusnet services to your new address. It's best to give us 2-3 weeks' notice, the sooner you let us know the better.
Just call us and let us know:
Then relax and leave the rest to us. We'll keep you regularly updated about the progress of your move.
If you've let us know about your move in 2-3 weeks in advance your broadband service should be ready the day you move in to your new property. If you've not let us know in advance, then so long as you have a working phone line, broadband will take up to 5 working days to be activated at your new property.
We'll be happy to give you a speed estimate for your new property, just give us a call.
Only if your new property is connected to the same telephone exchange as your previous property. If you're unsure, please give us a call.
This depends on what product you have but we recommend using the hardware that we originally supplied e.g. router, cables and microfilters for more information see our support pages.
It depends on your broadband package and where you're moving to. To find out if your bill will be affected, give us a call.
In most cases, yes. (Although we don't supply broadband in Hull). You'll need a telephone line at your new property before we can move your broadband. We can order one for you, if you'd like to take a phone package with us. Just give us a call and we'll arrange everything for you.
We're a Sheffield-based broadband and phone provider, selling services to homes and businesses across the UK. We believe that paying less shouldn't mean a compromise in service, and we're proud to be Which? Recommended Broadband Provider 2011 and 2012.
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