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PlusNet’s low cost broadband, landline rental and calls package – launches today!

Available nationwide with a no-risk one month contract for only £20.99 per month

PlusNet, the UK’s best value Internet service provider, has today launched a new competitively priced communications package, which combines broadband up to 8Mbps speeds, landline rental and inclusive calls for a no gimmicks price of £20.99 per month.

Unlike other competing broadband and calls packages, PlusNet’s new package will be available nationwide to more than 99 per cent of the UK population as it is not reliant on limited Local Loop Unbundled (LLU)-enabled exchanges.

PlusNet provides broadband to its customers based on standard pricing nationwide and with a one month service contract. PlusNet customers will be connected within 10 days because unlike similar products from competitors, PlusNet is not reliant on the installation of a new network. PlusNet uses industry leading technology to prioritise the data transferred across its network. The result is a quality broadband experience for PlusNet customers.

The new package allows new and existing PlusNet customers to bundle:
  • Landline rental
  • A landline calls plan
  • Voice over Internet Protocol (VoIP) service
  • An up to 8Mb broadband connection

There is a simple pick and mix approach where customers can choose one of four broadband products. They can then add either Home Phone Anytime for £11 per month or Home Phone Anytime+ for £15 per month. To complement these call plans PlusNet will be offering market-leading call rates, saving customers on average 17 percent compared to rivals.

Package prices will range from £20.99 per month for a combination of Broadband PAYG Basic, a recently launched entry-level broadband service priced at £9.99 per month, and Home Phone Anytime landline rental and call plan priced at £11 per month.

Neil Armstrong , PlusNet Product Development Director said “It’s quickly becoming standard for broadband and telephone service to be bundled together, but a major barrier to take up has been poor nationwide coverage and off-putting long term contracts. The UK consumer can now get access to a great service with the comfort of a one month term.”

PlusNet is well known among discerning Internet users and has grown through recommendations based on its great value products and award winning customer services. Recently, PlusNet topped the UK’s largest ever broadband customer satisfaction survey which was commissioned by the independent comparison website uSwitch.com. PlusNet was the winner with a 92 per cent overall satisfaction score.

Armstrong continued “With more than 10 million broadband homes in the UK it is time for customers to ask themselves, ‘am I paying too much for broadband, landline rental and calls?’. We believe customers demand and deserve a choice of quality packages as well as a great value price. Our customers recognise the value and service PlusNet provides, that’s why they continue to recommend us.”

Notes to Editors:

  PlusNet PlusNet TalkTalk TalkTalk BT AOL Pipex Orange
Package price £20.99 £29.99 £20.99 £30.99 £43.49 £38.98 £29.99 £55.50
Broadband component Broadband Basic - £9.99 Broadband Plus - £14.99 £0.00 £0.00 £17.99 £17.99 £6.50 £0.00
Landline rental & calls Anytime - £11.00 Anytime+ - £15.00 £20.99 £30.99 £25.50 £20.99 £23.49 £25.50
Mobile phone & calls               £30.00
Contract length 1 month 1 month 18 months 18 months 18 months 12 months 12 months 18 months
Available in your area 99.6% of UK 99.6% of UK Limited to restricted LLU areas* 70% of UK 99.6% of UK 99.6% of UK 99.6% of UK 99.6% of UK 99.6% of UK
Broadband speed up to 8Mbps up to 8Mbps up to 8Mbps up to 8Mbps up to 2Mbps up to 1Mbps up to 8Mbs up to 1Mbps
Broadband usage 50MB then pay 0.224p per MB No fixed download limit, 3GB peak time allowance 40GB with fair usage policy on top 40GB with fair usage policy on top 2GB with fair usage Unlimited Unlimited with fair usage policy on top 2GB
Inclusive calls 240 minutes (4 hours) UK landline calls All calls to UK landlines and top 20 international destinations included Unlimited calls to UK landlines, TalkTalk mobiles and 28 countries Unlimited calls to UK landlines, TalkTalk mobiles and 28 countries No charge for daytime, evening and weekend calls anywhere in the UK. 25% off call rates to UK mobiles Unlimited calls to UK landlines Unlimited calls to UK landlines UK landline calls. 25% off call rates to UK mobiles - Plus any mobile minutes as part of mobile contract
Free calls Calls to other PlusNet customers and other VoIP users Calls to other PlusNet customers and other VoIP users Calls to other TalkTalk customers Calls to other TalkTalk customers None None None None
Set up costs £47 for a new connection, with the option to defer over first 12 months Free set-up available***. £29.99 £29.99 £25.99** £0 £0 £0
Admin fee for leaving £20.00 £20.00 £70 or outstanding contract £70 or outstanding contract £0 £0 Unknown £0
Broadband upgrade available? Yes, mix and match broadband and landline packages Yes, mix and match broadband and landline packages No No Yes Yes Yes Yes
Network management Time sensitive applications prioritised, view-my-usage tools available on portal Time sensitive applications prioritised, view-my-usage tools available on portal P2P traffic shaped at peak times, no further details given. P2P traffic shaped at peak times, no further details given. AUPs & guidelines given but no hard limits. No information available Unlimited with fair usage policy on top 2GB download limit
Customer Support Via established online tools and 50ppm rate telephone support Via established online tools and 0845 lo-call rate telephone support 10p per min then £2 per call for technical support 10p per min then £2 per call for technical support Online tools available - telephone support charged at local call rates 0870 national rate call centre 0870 national rate call centre 50ppm call centre

*TalkTalk aiming to cover 1,000 exchanges by May 2007
**Free when you register online
***Free setup forgiven over 5 years with applicable balance due if leaving within 5 years
Prices correct at 3rd July 2006

Home Phone Anytime key features include:

  • Priced at £11 a month
  • One month contract, no upfront costs if you have a BT line
  • Inclusive of landline rental, no need to pay BT line rental
  • 240 minutes of inclusive calls to UK landlines
  • Market leading low call rates saving on average 17% against leading competitors
  • Available to new and existing PlusNet broadband customers
  • Available to 99.6% of UK homes
  • Free calls to other PlusNet customers and other VoIP users worldwide
  • Admin fee for terminating the service just £20
  • Customer support available 24*7 online or by phone

Home Phone Anytime + key features include

  • Priced at £15 a month
  • One month contract, no upfront costs if you have a BT line
  • Inclusive of landline rental, no need to pay BT line rental
  • All calls to UK landlines included (01 and 02 numbers)
  • All calls to top 20 international destinations included
  • Market leading low call rates saving on average 17% against leading competitors
  • Available to new and existing PlusNet broadband customers
  • Available to 99.6% of UK homes
  • Free calls to other PlusNet customers and other VoIP users worldwide
  • Admin fee for terminating the service just £20
  • Customer support available 24*7 online or by phone

Broadband Basic key features include

  • From £9.99 a month
  • Download speeds of up to 8Mbps
  • One month contract
  • 50MB inclusive usage. 0.224p per MB for high quality prioritised pay as you go usage thereafter
  • Ideal for first time broadband users
  • Available to 99.6% of UK homes
  • Unique network management to guarantee quality and prioritise VoIP calls, gaming and web
  • Admin fee for terminating the service just £20
  • £14.99 to migrate from another provider, or £47 for a new connection with the option to defer over first 12 months

Broadband Plus key features include

  • From £14.99 a month
  • Download speeds of up to 8Mbps
  • One month contract
  • No fixed download limit, 3GB peak time allowance
  • Suitable for surfing, email and gaming
  • Available to 99.6% of UK homes
  • Unique network management to guarantee quality and prioritise VoIP calls, gaming and web
  • Free set up if migrating from another provider, or £47 for a new connection with the option to defer over 5 years
  • Multiple email addresses, webspace and a host of value-added extras

Broadband Premier key features include

  • From £21.99 a month
  • Download speeds of up to 8Mbps
  • One month contract
  • No fixed download limit, 15GB peak time allowance
  • Available to 99.6% of UK homes
  • Priority performance at peak times, suitable for downloads, gaming and networking
  • Unique network management to guarantee quality and prioritise VoIP calls, gaming and web
  • Free set up if migrating from another provider, or £47 for a new connection with the option to defer over 5 years
  • Multiple email addresses, webspace, CGI and MySQL tools and a host of value-added extras

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About Plusnet

We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.

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