ISP also named runner up in the 2009 ‘Overall Customer Satisfaction’ category

March 27, 2009, Sheffield – Internet service provider Plusnet (www.plus.net) has won two awards at the uSwitch Broadband Customer Satisfaction Awards 2009: Best Quality of Connection and runner up in the Overall Customer Satisfaction category.

Overall, Plusnet’s performance scores increased over last year, particularly in the ‘Best Deal for You’ category, where the ISP showed an improvement of 9 per cent.

Anthony Vollmer, CEO at Plusnet, said: “The uSwitch Awards mean a lot to us because they’re a true reflection of how our customers feel about our service. Naturally we are very happy to win Best Quality of Connection, but we are equally proud of our 88 per cent score for Overall Customer Satisfaction, which is up from 2008. We will continue to listen to our customers and work to improve our service.”

Plusnet, a subsidiary of BT, recently launched Plusnet Value* the UK’s cheapest standalone broadband in response to customer demand for cost effective internet access. For a standard rate of £5.99 a month, Plusnet Value customers can get up to 8Mb speeds, wireless router, 24/7 award-winning support and a monthly usage allowance of up to 10GB – with no connection charge.

Every year uSwitch commissions the independent research organisation YouGov to carry out a survey of the UK's broadband providers. This year more than 12,000 votes were compiled to determine the winners. YouGov's panel consists of adults of all ages, socio-economic groups and regions of Britain.

*Plusnet Value is the UK’s cheapest standalone broadband package taking total costs during the entire term into account.

• £5.99 a month to 80% of the UK broadband market
• Wireless router included
• Free connection
• Up to 8Mb speeds
• 10GB usage allowance
• 18 month contract applies

For customers not in these geographic areas the Plusnet Value price will be £5.99 a month for three months and then £11.99.