Single User USB Modem install Guide

Although we no longer offer the BT Install Service we do still provide support for customers using the service.

• USB ADSL Modem Installation guide for Microsoft Windows 98 and 98SE
• USB ADSL Modem Installation guide for Microsoft Windows 2000 Professional

USB ADSL Modem Installation guide for Microsoft Windows 98 and 98SE

Please note; you will need the username and the password supplied to you separately by PlusNet.

Software installation

The installation is performed by an install wizard that will guide you through the software installation process.

1. The modem MUST NOT be connected to the PC during the installation of the driver software or it will not install properly.

2. Insert the CD supplied. The install wizard runs automatically. If not then click on 'Start' then 'Run' and type X:\start.exe (where X is the letter used for your CD/DVD ROM drive).



3. Once the CD is inserted the following window will appear. Click ''Next'' to start the installation process.



4. The following Licence Agreement has to be accepted in order to continue the installation process. Click ''Yes '' to continue. If you choose 'No' the setup will close.



5. To install the modem software files in the default location on your PC (see the figure below)click "Next".

Note: If you want to make any changes to the default settings you may do so. Once you have finished click 'Next' to continue.







6. To install the modem program icon into the default location click ' Next' .

Note: If you want to make any changes to the default settings you may do so. Once you have finished click 'Next' to continue.



7. After the driver files are copied the setup complete window (as shown below) should appear, click "Finish" to complete software installation.

Note: If the modem driver is being installed for the first time you can now go to the next section (as you will not see any other message after the above) . However, if this installation is a repeat or an upgrade then at this point you will be asked to restart your PC. If that is the case then do so. After restarting your PC, you can go to the final step of the installation described below.

Note: As the files are being copied, you may be prompted for the Windows 98 CD. If so, insert the CD and click "OK"

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Modem Installation

This section is only to be completed after the software has been installed

Find the USB socket on your PC and connect modem's USB plug to it. Then connect one end of the ADSL lead to the modem lead (as shown below, Figure a) and the other end to the data socket of the incoming ADSL line.

Please note; If the extension cable is supplied to you then you will have to plug in the ADSL lead (see Figure a) to the end of the extension cable (not shown).

Figure a

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Setting up connection to PlusNet

1. Double-click the My Computer icon on your desktop and then double-click the Dial-Up Networking icon.





Double click on ''Make New Connection'' icon (as shown below) to continue.



2. Once the following window appears in the first box you can type any recognisable name of your choice or you can use the default given (as shown below). In the second box make sure that the device selected is ''SpeedTouch-Line0''. If it is not there then select the line with the lowest line number. Click ''Next' to continue.
   
   



 

3. The phone number entries in the following window are arbitrary, so enter a space to ensure connection.
   
   



Click ''Next''.  Click ''Finish'' on the window that follows (not shown).

4. A new icon with the name given by you in step 2 of this section should be created in the dial-up networking window ( ''My connection'' in this case). This is shown in the following figure. Double-click the icon.



5. The window as shown in the following figure should be displayed. Enter the user name and the password (this will be supplied to you by PlusNet).



6. Click the "Connect" button to create the connection. (note: this can take a few moments)
   

7. The window as shown below will appear when the connection has been established.

Now you can use your web browser (Netscape, Internet Explorer etc..) to access the internet.

Logging off

1. Double click on the icon (encircled in the figure below) that sits in your system tray in the right bottom corner of your screen.
   



2. The following figure will appear. Click ''Disconnect'' to log off
   

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Uninstalling the USB modem software

Uninstalling the modem in order to restart installation process or to remove the modem permanently

If you encounter any problems during installation of the software and want to restart the installation process again or if you want to remove the modem permanently then the following procedure should be followed.

1. Re-insert the CD supplied. The ''Install Wizard'' should start automatically. If that is not the case then double-click the START.EXE file on the CD. The installation wizard should the remove any previous installation automatically.

   The window as shown below should appear. Click ''OK'' to continue uninstall process.

   

    

    

    

    

   2. After few moments the following window should appear. Click 'Finish'.

   

   Note: If you want to run the installation process again, re-insert the CD and go through the installation process again. The only difference this time is that at the end you will have to restart your PC.

   Note: If you damaged or lost your USB installation CD, then you can also remove the USB related software via the 'Add/remove programs' application in your Windows 98/98SE. This is the standard procedure and the application is found in Window's 'Control panel'
   
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USB ADSL Modem Installation guide for Microsoft Windows 2000 Professional

Please note; if you have any problems during the installation process please refer to the note in the ''Uninstalling the USB modem'' section on the end of this document.

Also note, you will also need the username and the password supplied to you separately by PlusNet.

Software installation

The installation is performed by an install wizard that will guide you through the software installation process.

The modem MUST NOT be connected to the PC during the installation of the driver software or it will not install properly

Insert the CD supplied. The install wizard runs automatically. If not then click on 'Start' then 'Run' and type X:\Start.exe (where X is the letter used for your CD/DVD ROM drive).



Once the CD is inserted the following window will appear. Click ''Next'' to start the installation process.



The following Licence Agreement has to be accepted in order to continue the installation process. Click ''Yes '' to continue. If you choose 'No' the setup will close.



To install the modem software files in the default location on your PC (see the figure below)click "Next".

Note: If you want to make any changes to the default settings you may do so. Once you have finished click 'Next' to continue.



To install the modem program icon into the default location click ' Next' .



Note: If you want to make any changes to the default settings you may do so. Once you have finished click 'Next' to continue.

At this point the window as shown below will appear. This is a Windows 2000 message. This window will appear during the installation of many device drivers due to the fact that Windows 2000 has only just come on the market and therefore all the official certifications could not be done in time. This will not affect operation of your modem in any way Click ''Yes'' to continue.



After the driver files are copied the set-up complete window (as shown below) should appear, click "Finish" to complete software installation.

Note: If the modem is installed for the first time you can now go to the next section (as you will not see any other message after the above) . However, if this installation is a repeat or an upgrade then at this point you will be asked to restart your PC. If that is the case then do so. After restarting your PC, you can go to the final step of the installation described below.

Note: As the files are being copied, you may be prompted for the Windows 2000 CD. If so, insert the CD and click "OK".

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Modem Installation -This section is to be completed after the software has been installed

Find the USB socket on your PC and connect modem's USB plug to it. Then connect one end of the ADSL lead to the modem lead (as shown below, Figure a) and the other end to the data socket of the incoming ADSL line."

Please ntoe; if the extension cable is supplied to you then you will have to plug in the ADSL lead (see Figure a) to the end of the extension cable (not shown).

Figure a

At this point the window as shown below will appear. This is a Windows 2000 message. As described in step 7 earlier this will not affect operation of your modem in any way . Click ''Yes'' to continue.

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Setting up connection to PlusNet

When the driver installation is complete and the PC has been restarted both lights on your modem should be solid green (If this is not the case then see the troubleshooting supplied to you for further information). Then you can set-up your dial-up connection to PlusNet as described.

Double-click the My Computer icon on your desktop




Then double-click the Dial-Up Networking Connection (as pointed out by the red arrow in the following figure).




Double click 'Make New Connection' icon (shown in the following figure) to continue.




The Windows 2000 wizard that will guide the user through the installation process will appear (shown below). Click 'Next' to continue.



At this stage the wizard presents a number of options that you can choose from depending on your network configuration and your requirements.

This user manual describes the situation when the user wants to obtain fast internet access using ADSL, from PlusNet (the most common case). Select second option and click 'Next' to continue.

Note: For other types of connections e.g. to a corporate intranet, options one or three may be more appropriate. If this is the case please contact PlusNet for more details.



The following window presents you with more options. Again, depending on your circumstances you may want to set-up a new or existing Internet account for the ADSL use.

This manual describes how to set up a new account manually . Select option three and click 'Next' to continue. Note: If PlusNet advises you otherwise please follow our instructions



The window shown in the figure below will appear. Select the first option and click 'Next' to continue.




When the following window appears scroll down the list of the modems and make sure that 'Alcatel SpeedTouch USB ASDL PPPOA' is selected . Click 'Next' to continue.




The phone number entries in the following window are arbitrary, so you can enter any dummy number, but they must NOT be left blank.




Click ''Next''.

The window shown in the following figure should be displayed. Enter the user name (in the format username@freeonline.net) and the password ( they will be supplied to you by PlusNet).




At this point you have to enter a name for the dial-up connection that you are creating. This can be the name of PlusNet or any name of your choice ( e.g. 'My Connection'. In the below case) Click ''Next'' to continue.




The following window gives you the option of setting up you Internet e-mail account.

Your e-mail account details will have to be given by PlusNet. The e-mail account is not required for the modem operation and it can be set at the later time. See the Technical Support section of the portal for further details. Select 'No' and click 'Next' to continue.



To complete your internet connection set-up click 'Finish'.




When next window appears click the "Connect" button to create the connection.(note: this can take few moments)

The window as shown below will appear when the connection has been established.




Now you can use your web browser (Netscape, Internet Explorer etc..) to access the Internet.

Connecting to PlusNet in the future

Whenever you want to connect to PlusNet in the future you can use the new icon ,with the name given by you in step 11 of this section ( e.g. ''My connection'' in this case)., that will be created in you 'Dial-Up Networking' window. This is shown in the following figure. Double-click the icon.



Now enter you user name and password (supplied by PlusNet)

Click 'Dial' to get connected.





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Logging off

1. Double click on the icon (encircled in the figure below) that sits in your system tray in the right bottom corner of your screen.



2. The following figure will appear. Click ''Disconnect'' to log off.



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Physically disconnecting your modem from the PC in Windows 2000

Windows 98 supports 'Hot plugging' of USB devices however that is not the case for Windows 2000. This is mainly due to the fact that Windows 2000 is build on the NT technology.

There is a specific procedure (described below) that the user has to follow in Windows 2000 in order to physically disconnect the modem from the PC.

Note: If this procedure is not followed (especially if the PPP session is up i.e. the modem is transferring some data) a number of fault conditions may occur. Workaround: Restart your PC with the modem still connected.

1. In your system tray (bottom right corner of your screen) click on the icon encircled in the figure below
   



2. The following window will appear. From the list of the devices (if there is one) highlight the Alcatel SpeedTouch USB ADSL as shown below. Click 'Stop'.

3. At this point the Window requesting confirmation of your action will appear. Click' OK' to continue.



4. The final message (as shown below) will inform you that you can safely remove (physically disconnect) the modem. Click 'OK' and disconnect your modem.



Uninstalling the USB modem software

Uninstalling the modem software in order to restart installation process or to remove the modem permanently

If you encounter any problems during installation of the software and want to restart the installation process again or if you want to remove the modem permanently, then the following procedure should be followed.

1. Unplug the USB modem from your PC. Please ensure you have followed the steps in 2.2.5 before doing this.
   

2. Re-insert the CD supplied. The ''Install Wizard'' (as shown below) should start automatically. If that is not the case then double-click the Start.exe file on the CD.
   
   



3. Select 'Remove' and click 'Next' to continue.

4. The window as shown below should appear. Click ''OK'' to continue uninstall process.



6. After few moments the following window should appear. Click 'Finish'.



Please note; if you want to run the installation process again, re-insert the CD and go through the installation process again. The only difference this time is that at the end you will have to restart your PC.

Please note; if you have damaged or lost your USB installation CD, then you can also remove the USB related software via the 'Add/remove programs' application in Windows 2000. This is the standard procedure and the application is found in Window's 'Control panel'

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