How Broadband Your Way Works FAQ

1. What is Broadband Your Way?
2. Do I get a dynamic or static IP address?
3. How do I change my Broadband Your Way account to have a static IP address?
4. What is the referral value for Broadband Your Way products?
5. How many included GB come with Broadband Your Way products?
6. Can I get extra GB?
7. How much do extra GBs cost?
8. How is Broadband Your Way traffic managed?
9. What happens if I go over my monthly usage?
10. Do I get free Broadband Phone calls with Broadband Your Way?
11. Can I have more than one deferred activation contract or house move contract at once?
12. What hardware is available?
13. Why does the VMBU show my usage as a percentage?
14. Can I add Home Phone to my Broadband Your Way account?
15. What security comes with Broadband Your Way products?
16. I have a Broadband Your Way account, can I swap between options?
17. I already have Broadband with Plusnet, can I switch to Broadband Your Way?

1. What is Broadband Your Way?

Broadband Your Way lets you take control of your broadband, creating your own tailor-made product to match your usage type, or choose one of the following 'ready made' options, all with monthly subscriptions:

• Broadband Your Way Option 1 - £9.75
• Broadband Your Way Option 2 - £14.65
• Broadband Your Way Option 3 - £19.55
• Broadband Your Way Option 4 - £29.35

We also offer Broadband Your Way Pro (£19.55) - this is a PAYG product for gamers and those customers wanting a gold (5 star) traffic experience.

For more information, please check the Broadband Your Way Information page.

2. Do I get a dynamic or static IP address?

You'll get a dynamic IP address as default, however you can choose to switch to a static IP address after you've signed up at no extra cost. If, for any reason, you need a block of IP addresses you should raise a Question using the Help Assistant to tell us.

3. How do I change my Broadband Your Way account to have a static IP address?

1. Log into the Member Centre.
2. Click on Connection Settings, found under My Account.
3. Click on Control Your Broadband.
4. Click on Change IP Settings.
5. You'll now be able to switch your IP settings.

4. What is the referral value for Broadband Your Way products?

See our referrals archive to find out how much you can earn for referring Broadband Your Way products.

5. How many included GB come with Broadband Your Way products?

The amount of inclusive GBs depends on the Broadband Your Way product you choose:

The GB allowance for Broadband Your Way products is based on usage between 8am-Midnight.

Note: 1GB is equal to 1000MB.

Not sure how much usage allowance you need? Take a look at http://www.mybroadbandusage.co.uk to learn more and help you choose which product suits you best.

6. Can I get extra GB?

Yes. You can buy additional GB in advance or as PAYG, in blocks of 1GB (2GB blocks with our Broadband Your Way Pro product). So, if you ever need to use more GB in a month than your product comes with you can simply top up as-and-when you need to. To add extra GB you will need to log into your Control Panel:

1. Log into the Member Centre.
2. Click on Connection Settings, found under My Account.
3. Click on Control Your Broadband.
4. Click on Change Usage Allowance.
5. Choose a new usage amount from the drop-down list. (The amounts shown are different, depending on what account you have).
6. Click Change.

7. How much do extra GBs cost?

Broadband Your Way Option 1: Extra GBs cost £1.00 per 1GB if bought in advance and £1.25 per GB if bought as PAYG.

Broadband Your Way Options 2-4: Extra GBs cost £0.75p per 1GB if bought in advance and £1.00 per GB if bought as PAYG.

Broadband Your Way Pro: Extra GBs cost £1.50 per 2GB if bought in advance and £1.80 per 2GBs if bought as PAYG.

Note: 1GB is equal to 1000MB.

8. How is Broadband Your Way traffic managed?

We apply traffic management differently for each Broadband Your Way product. Check these pages for more information:

• Traffic Prioritisation Guide
• Typical Expected Speeds

9. What happens if I go over my monthly usage?

If you've fixed your monthly usage allowance and then use all of this, your broadband speed will be restricted to 128k at all times, until the end of the billing month. Access to binary usenet, peer to peer and external FTP will also be blocked. See our Expected Speeds article for full details of restrictions.

If you do go over your fixed monthly GB allowance we'll email you to let you know and what you should do next. The following options are available:

1. Increase your usage allowance - this means you can set a new fixed monthly GB amount to stick to.
2. Buy PAYG usage - doing this lets you be more flexible with how you use your broadband. So, if you think you'll want to use more than your allowance each month and don't want your broadband speed restricted, simply visit your Control Panel and tick the 'Fixed cost or pay as you go' box.

• Broadband Your Way Option 1 customers: We'll then automatically charge you £1 per GB for additional usage for the rest of the billing month.
• Broadband Your Way Option 2-4 customers: We'll then automatically charge you £1 per GB for additional usage for the rest of the billing month.
• Broadband Your Way Pro customers: We'll then automatically charge you £1.80 per 2GB for additional usage for the rest of the billing month.

10. Do I get free Broadband Phone calls with Broadband Your Way?

Yes. The type of inclusive Broadband Phone account you get depends on which Broadband Your Way product you choose:

• Broadband Your Way Option 1 - Broadband Phone PAYG
• Broadband Your Way Option 2 - Broadband Phone 120
• Broadband Your Way Option 3 - Broadband Phone 240
• Broadband Your Way Option 4 - Broadband Phone 240
• Broadband Your Way Pro - Broadband Phone 240

Find out more information about Broadband Phone.

11. Can I have more than one deferred activation contract or house move contract at once?

No, you can only have a maximum of one deferred activation or house move contract at any one time. This also applies to customers moving to Plusnet. However, you may defer house move contracts as many times as you want (only one contract at any one time) as long as you stay with us 12 months, or pay off an existing house move contract.

12. What hardware is available?

*Free hardware is available if you stay with us for 12 months. See our Terms & Conditions for more information.

All hardware prices exclude P & P at £6.99.

13. Why does the VMBU show my usage as a percentage?

Unlike previously, View My Broadband Usage now shows your total peak and off-peak usage as a percentage. This figure is broken down to show you how you've used your allowance. We think that this represents usage more clearly, so you can easy work out your remaining allowance for the month.

14. Can I add Home Phone to my Broadband Your Way account?

Yes, use the Product Change Tool to request this. You'll have the choice of adding Talk Evenings & Weekends or Talk Anytime.

15. What security comes with Broadband Your Way products?

As part of your account we provide the following security free of charge:

1. Anti-virus protection - makes sure you email stays free from infection.
2. Spam filter - keeps your inbox clear of unwanted junk email.
3. Safe Surf option - stay secure by blocking Peer-to-Peer and Binary USENET access.
4. Broadband Firewall - helps guard your computer from unwanted Internet threats such as hackers and data thieves. You can change the settings for your personal firewall at any time, increasing or lowering the level of protection this gives you.

16. I have a Broadband Your Way account, can I swap between options?

Yes, use the following Help Assistant path to request this:

Customer Services & Billing >> Account Management >> Change or Upgrade Your Product >> Switch Between Broadband Your way Options

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17. I already have Broadband with Plusnet, can I switch to Broadband Your Way?

No, as of 17th February 2009, Broadband Your Way Options are only available to existing Broadband Your Way customers.