Plusnet Value and Plusnet Pro FAQ

1. What are Plusnet Value and Plusnet Pro?

Plusnet Value is a broadband package, for basic Internet activities such as web browsing and email.

Plusnet Pro is a product ideal for gamers and customers wanting a premium traffic experience.

2. How much do Plusnet Value and Plusnet Pro cost?

Plusnet Value broadband starts at £5.99 a month for the first 3 months. If you live in one of our low cost areas you'll then pay this price every month. If you live outside of one of these areas you'll then pay £11.99 a month thereafter.

Plusnet Pro costs £19.99 per month.

3. Why does the area I live in affect the price I pay on Plusnet Value?

Under Ofcom regulations introduced in May 2008 we benefit from reduced supply costs at certain exchanges (known as Market 3 exchanges). We'll pass these savings on where they are available.

See our guide to low cost areas for full details.

4. How much does it cost to move to Plusnet?

There is a setup charge of £30. There may be other costs if your line is with a provider other than BT. If you're not sure, give our sales team a call on 0845 140 0200 and we'll be able to confirm.

5. How long do I have to stay with Plusnet for?

If you leave Plusnet in your first 12 months after receiving a free set-up, router or house move, we'll charge you for these. If you remain with Plusnet for 12 months after receiving a free set-up, router or house move these charges will be waived. You can also choose to pay for any of these up front if you want more flexibility.

6. Can I move from another Plusnet product to Plusnet Value or Plusnet Pro?

Yes. For more details check our Changing Broadband Products guide.

7. What's the referral value for Plusnet Value and Plusnet Pro?

You can see the referral values for all our products on our My Referrals Discount Information page.

8. What's the usage allowance?

Overnight use (between Midnight and 8am) does not count towards your monthly usage allowance.

9. What happens if I go over the usage allowance?

If you go over your usage allowance, a further 2GB will be added and the charge for this added to your next monthly bill.

10. How much is additional usage?

Additional usage is charged at £2.00 per 2GB.

11. How can I keep track of usage?

View My Broadband Usage will help you keep track. We'll also send you an email when you've used 85% and 100% of your monthly usage for your product.

12. Do I get a Dynamic IP or Static IP?

With both products you get a Dynamic IP address by default.

On Plusnet Pro you can request a Static IP if you need it.

Find out more about IP addresses with broadband products.

13. Do I get webspace?

No, webspace isn't included with either product. If you need webspace you might want to take a look at Pay As You Host.

If you're already a Plusnet customer and switch your account to Plusnet Value or Plusnet Pro you won't lose any webspace or CGI services you've already got.

14. What hardware is included?

You can choose from either a 1-port wired router or a 4-port wireless router when you sign up.

The 1-port wire router costs £20 up front, or you can choose to opt for a 12 month deferred contract. For more details see How long do I have to stay with Plusnet for?.

The 4-port wireless router costs £40 up front, or you can choose to opt for a 12 month deferred contract. For more details see How long do I have to stay with Plusnet for?.

In both cases, there is a one-off Postage and Packaging charge of £6.99.

If you want to use your old modem or router it's important that you check with your current provider that it'll work OK first. Some ISPs lock their routers, meaning you can't use them with different providers.

15. Is VoIP available?

Yes. You can add Broadband Phone to Plusnet Value or Plusnet Pro through the Member Centre after signing up.

With Plusnet Value you get a pay as you go Broadband Phone service, with Plusnet Pro you get 240 included Broadband Phone minutes per month.

To find out more about Broadband Phone read About Broadband Phone and how to get it.

16. Do the accounts come with domain hosting?

No, hosting isn't included with either product. If you need to host a domain you might want to take a look at Just The Name.

If you're already a customer with hosted domains and move to either Plusnet Value or Plusnet Pro you won't lose these.

17. Where can I see the Terms and Conditions for Plusnet Value and Plusnet Pro?

They're under the legal link at the bottom of every page on this website, or you can click here.

18. Where can I see Plusnet Value and Plusnet Pro upstream and downstream speeds?

You can see the speeds on our Broadband downstream speeds and Broadband upstream speeds pages.

This page last updated 28th October 2009