Traffic Management and Peak Time Usage Limits

This page contains information on traffic management and usage limits for customers on our range of products prior to our recent launch of Broadband Your Way. Customers can continue to benefit from these features, or can upgrade to Broadband Your Way at no extra charge.

Why do we have to manage traffic on our network?

Like other ISPs we deliver our broadband service over a network which is shared amongst our customers. This means we have to manage our network to ensure we provide a sustainable broadband service to all our customers.

For more general information on how we manage our network, see our traffic prioritisation information.

Traffic management for legacy products is based on peak time usage between the hours of 4pm and midnight. Broadband Your Way usage is measured from 8am to midnight.

Product usage limits

To find out how our traffic management and usage allowances affect you, please select the link to your product from the list below:

Note: If you are unsure of your product type, you can find the details in the Account Summary section of the member centre.

Broadband PAYG (also Home Lite)

Broadband PAYG is designed for customers who want to enjoy high-speeds at all times of the day. As such, our PAYG service is prioritised on our network at all times, for all types of traffic.

With Broadband PAYG - overnight usage is FREE, you only pay for usage between the hours of 8am and Midnight.

Upgrading to Broadband Your Way

You can upgrade to our new range of products free of charge, you can even take advantage of our hardware offers as an existing customer. Please see our Broadband Your Way product information for more details.

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