Using the Broadband Phone Control Panel

The Broadband Phone Control Panel allows you to administer your Broadband Phone account. This guide provides an explanation of each section.

1. Account Overview
2. Voicemail
3. Voice Prompts
4. Directory
5. Contact Details
6. Emergency Address Data
7. Credit and Minutes
8. Calls Out and Calls In

Account Overview

You can also control various aspects of your service including voicemail and call diversion settings.
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Voicemail

Use the voicemail section to listen to, download and delete voicemail messages.
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Voice Prompts

The voice prompt section allows you to personalise your answerphone message. You can record several messages and choose which one to use. Follow the on screen instructions.
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Directory

The directory allows you to maintain a personal phone directory. You can either enter details individually or upload multiple contacts in CSV file format.

Once you've created your contacts, you can initiate a call directly from the Directory list. To do this, click call (to the right of the contact entry),and press 'Place Call' button. Your handset will ring, once you answer the requested number will be called.

If one of your contacts leaves a voicemail message, their name will be displayed on the email notification you receive for this.
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Contact Details

Here you can view and modify your personal details.
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Emergency Address Data

In the future Broadband Phone will offer the ability to make emergency calls to 999 and 112.

It is important to keep your emergency address details up to date in case we need to pass this information to the emergency services (at times when you are unable, e.g. silent calls).

As Broadband Phone is a ‘connect anywhere’ service it is your responsibility to keep these emergency details up to date and relevant to your current location. You will also need to keep the information up to date when you move house.
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Credit and Minutes

Credit and Minutes displays your call credit and remaining minutes for paid and inclusive calls. You can also request credit top ups and choose a maximum daily spend.
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Calls Out and Calls In

Here you'll find a daily summary of calls made and received. You can view an itemised list of calls for each date.
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This page last updated 30th April 2008

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