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Dial-up Connection Guide

Connecting with your PlusNet dial-up account could not be easier.

Let our automated configuration tool set up a dial-up connection for you or manually configure a connection using the access numbers below.

Broadband customers can find dedicated broadband connection information in the Broadband Hardware Setup and Connection Guide.

> Your PlusNet connection number
> Manual dial-up connection guides
> Username
> 0845 Dial-up numbers
> CLI and CLIP settings for all users
> Connecting a portable device through a mobile phone
> Modem connection problems

Your PlusNet connection number

PlusNet Connect account connection numbers
Connect Start 0808 9933403
Connect Lite User 0808 9933000
Connect Standard 0808 9933269
Connect Heavy User 0808 9933270
Connect Always On 0808 9933011
PlusNet Anytime account connection numbers
Anytime Lite 0808 9933403
Anytime Standard 0808 9933269
Anytime Premier 0808 9933270
Anytime Premier+ 0808 9933270
PlusNet Pay As You Go account connection numbers

0845 1400101

Premier 0845 1400101
Roaming number

0845 1400101

Mobile access number

0870 7063000

PlusNet Anytime Business account connection numbers
Business Anytime Lite 0808 9933271
Business Anytime Standard 0808 9933272
Business Anytime Premier 0808 9933011
Business Anytime Premier+ 0808 9933011
PlusNet Business Pay As You Go account connection numbers
Business Standard

0845 1400103

Business Premier 0845 1400103
Business Roaming 0845 1400103

Please note that non-BT lines cannot connect using the 0808 numbers.

If you wish to connect from abroad, PlusNet customers should use the Local-rate 'roaming' numbers listed. But remember, drop the 0 and add the international dialing code +(44) to the beginning of the number before attempting to connect.

These numbers have been found to work in most of Europe and the USA.

Residential and business customers who find themselves away from their regular connection point/s can also connect with the 'roaming' access numbers, as can customers experiencing temporary connection difficulties.

Manual dial-up connection guides
Use our step-by-step guides to manually setup a dial-up connection.

Choose your relevant operating system:

Windows 95

Windows 98

Windows NT4

Windows 2000

Windows XP




Basic Settings
for other
Operating Systems

To check which username you should use select Connection Settings from the left hand menu in the Member Centre and click Connection Details. Your modem/router will connect to us with this information.

0845 Dial-up numbers

All dial-up numbers that begin with 0845 are chargeable at local-rate by your telephone service provider. Connect and Anytime customers will also be charged for using this service.

CLI and CLIP settings for all users (including ISDN and ex-directory)
Anytime and Connect account customers can connect from up to 5 designated BT telephone numbers.

Simply add any additional Caller Line Identification numbers (telephone numbers) to the My CLI Numbers page which is found in the Connection Settings section of the Member Centre.

Ex-directory and 'number withheld' service enabled users need to add the prefix '1470' in front of the CLI.

ISDN users with an Anytime or Connect account require CLIP (Called Line Identification Protocol) to be enabled on their line to successfully connect to us. Enabling this protocol will ensure that BT knows where to route the call.

CLIP can be enabled by calling BT on 150 (152 for users with a BT business line).

Connecting a portable device through a mobile phone
With a data-enabled mobile phone and suitable hardware, such as a laptop, you can connect to the Internet anywhere your mobile can find a signal.

A national-rate access number is available to ALL our customers: 0870 7063000

This service is best suited to retrieving small emails and general browsing due to the relatively slow speed of mobilephone data transfer.

Please be aware that calls to this number are charged at BT's national rate and will vary according to your mobile network provider's tariff. Also note that mobile calls are not included in the unmetered provision of Anytime, Connect or ADSL accounts.

Please consult your mobile PC and telephone manuals for model-specific details.

Modem connection problems
You can find advice on general connection problems with these links:

Connection problems
56K Modem problems


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 Getting connected
Stuck with setting up your Internet connection? Use our support guides!

Windows XP
Windows 2000
Windows 98
Windows 95
Windows NT
Other OSs