How to Contact Us
Search help pages
Customer Calls Stats
View our unique, up to the minute Customer Support Calls statistics.
Connection Settings
Get ALL the settings you need to make the most of your service.
- Use My Account to update your details and manage your account
- Try our Support Pages if you need help with something
- Service Status will show you if there's any system problems
Contact our Sales Team
Have you read our Broadband FAQs? If you have any questions about joining us you might find the answers there.
Contact us online
via the Sales Enquiries form
Call us
0845 140 0200 - available all day, every day
Contact our Support Team
Contact us online
Use the Help Assistant to contact us online, here's how to do it:
There are four categories, each containing several sub-sections:
Choose the category and then sub-sections that best describe your query until you reach the Ask a Question page. Some categories open a support page in a pop-up window, if this doesn't help then close the pop up window and choose another option.
We aim to answer all online queries within 4 hours.
Call us
Check our Support Statistics to see how many people are calling right now.
| Department | Number | Availability |
|---|---|---|
| Residential Support | 0845 140 0200 | All day, everyday |
| Business Support | 0114 296 5182 0845 002 0170 |
08:00 – 20:00 Monday to Saturday (Calls outside these hours will divert to Residential Support) |
| Faults (Broadband & Telephone faults only) |
0845 140 0080 | All day, everyday |
| Cancellation | 0845 140 6002 | 09:00 – 17.30 every weekday (except Bank Holidays) |
All our 0845 numbers are charged at a lo-call rate, calls may be recorded for training purposes.
Write to us
It's much quicker to use the Help Assistant if you want to write, but if you do need to send something through the post, our address is:
