Help & Support

Dial-up closure FAQ

Summary: Information about the closure of our dial-up Internet service.

In January 2015 we closed our 0845 and 0808 dial-up platform. Any customers still using the service were advised to make alternate arrangements. We recommend taking broadband, which you can signup for via our website.

  1. What happened?
  2. Why did this happen?
  3. What happened to existing accounts?
  4. Can I get broadband?
  5. What if I can't get broadband?
  6. What if I can't get 3G/4G either?

1. What happened?

Our dial-up Internet services were closed down in January 2015. We emailed all customers using these services in December 2014 to advise them of this and to make alternate arrangements. The vast majority of the UK can now get broadband so we recommend upgrading to broadband.

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2. Why did this happen?

We kept dial-up Internet running as long as we could but with broadband now available to more than 99.5% of the country, the time came to switch off the service. It is no longer financially viable to keep operating the dial-up service and the number of users had dwindled to a point where the annual running costs were considerably more than the revenues. As a business unfortunately this was no longer sustainable.

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3. What happened to dial-up accounts?

For any subscription accounts the billing stopped at the beginning of December and the dial-up Internet access was withdrawn between 7th - 20th January. Customers with additional services related to their dial-up account, such as email or webspace, were advised to sign up to broadband with us in order to be able to continue using these services.

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4. Can I get broadband?

You can check this by entering your number and postcode on our website.

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5. What if I can't get broadband?

Most of the country is covered by 3G and 4G mobile, we'd recommend checking with the mobile providers if they can offer you a dongle in your area.

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6. What if I can't get 3G/4G either?

You can still use a 0845 dial-up Internet service provided by another company. Net Communications Ltd. for example provide 0845 dial-up. Their dial-up numbers are 0845 0551800 and 0845 0551805. You'll need to change the username to free0845 and the password to free0845. To send email you'll need to change the SMTP mail server to mail2.netcom.co.uk. Please note that these numbers are not operated by Plusnet and are operated by Net Communications Ltd. so we cannot offer any support on them.

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