Home Phone Call Charges Guide

View previous Call Charges Guide.

Inclusive Calls

Please note: The above information applies only to chargeable calls. Inclusive calls have no charge associated with them.

Inclusive calls have a maximum duration of 60 minutes for national numbers, 30 minutes for international numbers (Anytime+ only). After this, calls are charged for at the standard rates (see Home Phone Tariff Guide and the PlusNet Essential Tariff Guide), though a setup fee¹ and ²will not apply.

Call Charging Explained

1. Calls are charged for a minimum one minute duration
2. Call durations are then rounded up to the next minute
3. A setup charge of 4.5p is added to the charge¹ and 6p for PlusNet Essential²
4. The final total is rounded up to the next whole pence
5. Call rate information is available in our Home Phone Tariff Guide and our PlusNet Essential Tariff Guide

1. Details of Setup Fee

The following call types will be subject to a 4.5p set up fee:

• Non-inclusive 01,02 or 03 landline calls
• 0845/0870 (NTS) calls
• UK mobiles
• International mobiles
• Premium rate services

The following call types do not attract a set up fee:

• Fixed fee calls
• Calls starting with a fixed fee

2. Details of PlusNet Essential Setup Fee

The following call types will be subject to a 6p set up fee:

• Non-inclusive 01,02 or 03 landline calls
• 0845/0870 (NTS) calls
• UK mobiles
• International mobiles
• Premium rate services

The following call types do not attract a set up fee:

• Fixed fee calls
• Calls starting with a fixed fee

This page last updated 5th August 2008