Packet Drop by Gateway

This page provides more detail for the 'Broadband Traffic packets dropped' graphs on the Broadband Usage Graphs page. The relative performance of each of the Broadband Access gateway servers is shown here in terms of percentage of packets dropped. If, for example, you can see that a particular gateway is performing less well than the others (dropping more packets) you might want to find out whether this is affecting you.

The percentage of packets dropped from each of six distinct traffic types is shown for each individual gateway. For example, if PTN-AG1 is showing a peak value of 10% for 'Plus Non-Interactive' at 5pm, it would mean that 10% of total packets on this traffic queue, on this gateway, was dropped at this time.

For the purposes of comparison, 'Interactive' traffic translates as high priority (for example web browsing and other 'real-time' applications like streaming media), whereas 'Non-Interactive' traffic (e.g. peer-to-peer and binary Usenet) would be that given a lower priority at peak times. Gaming and VoIP, although not exclusively, are given the highest priority on the network.

Please note: These graphs show how traffic management works to maintain quality of service by prioritising network traffic, by type, at peak times. It is important to note that these graphs show the traffic after it has passed through our Ellacoya platform. This explains why 'Plus' appears to be dropping a lesser percentage of its queued traffic compared to 'Premier'. In fact, Broadband Plus Non-Interactive traffic is restricted before it reaches the gateways.

How can I find out which Gateway I am on?

Use the Usertools Gateway Checker to confirm the gateway you're on.

How can I change Gateway?

If you want to connect via another gateway, reboot your router to force your broadband to reconnect. Gateways are assigned randomly each time you connect so you may have to try this a few times.

PTN-AG1

PTN-AG2

PTE-AG1

PTE-AG2

THN-AG1

THN-AG3

PCL-AG01

PCL-AG03

PCL-AG04

These graphs are updated automatically every 30 minutes.