Broadband Service Performance (Beta)
Please note: This page is still effectively in Beta testing.
We are working on the reporting used to generate the FTP graphs. These graphs are showing drops to zero (whitespace) and although we say this does not represent a service outage we believe we can prevent them from occurring.
We estimate the work will take around 5 days, in this time you will see the drops to zero lengthen and shorten until they are no longer there. When this work is done we plan to add sets of graphs for our other products.
Shown here is performance data for broadband test lines located in our Sheffield offices. The test lines are provisioned and profiled in exactly the same manner as any of our customers; replicating the product performance you would expect to see. Our engineers monitor these graphs to ensure that network management is implemented correctly across the product range and to spot any issues should they occur.
Please do bear in mind however, that issues specifically related to individual telephone line conditions cannot be replicated here. For example our graphs show a broadband line connected to a Sheffield exchange. The performance levels you see may differ from the graphs shown here if there are problems at the local exchange.
These graphs show data for an up to 8Mb Broadband Premier Option 1 and are updated here every 30 minutes. These test lines are provisioned on MaxDSL and have a download sync speed of 8128kbps and an upload of 448kbps. The IP profile (and the stable rate profile at our end) is set to 8000kbps. They are connected using an Voyager 2110 router and represents the typical experience of a customer where the peak usage is under product design and therefore not subject to usage management.
Well be updating these pages with graphs for Plus and PAYG products and peer-to-peer traffic early in the New Year.
FTP: Speeds (KB/s) are shown for connections both to our internal servers (homepages/CGI) and external FTP sites. Upload speeds for up to 8Mb Broadband is dependent upon the wholesale provider of your particular product. The maximum, minimum and average speeds are calculated over the previous 24-hour period. Generally you will see a steady, consistent speed when FTPing to our servers. Drops to zero (whitespace) in these graphs is an artifact of the reporting we use and does not represent service outage.
Email: The first graph here shows the time required to send an email and receive it. We measure the time taken to send an average sized email (2KB) and to download it via POP3. The second graph shows the speed of downloading an email with a 5MB attachment.
HTTP: We monitor how long it takes to access Google, BBC and PlusNet sites to ensure that HTTP protocols are prioritised and no significant or extended delays are evident.
USENET: Speed (KB/s) is shown for downloading a selection of 1000 news article headers from external USENET provider Giganews.
Customer calls stats