Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 35 Days 12 Hrs 58 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 92 Days 15 Hrs 21 Mins 01/02/2017 @ 18:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 309 Days 13 Hrs 46 Mins  
Services 77 Days 12 Hrs 16 Mins  
Portal 182 Days 11 Hrs 1 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 227 Days 15 Hrs 59 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Planned Website Maintenance - 18th Jan 23:00 - 19th Jan 05:00

17/01/2017 @ 17:46

When's this work happening?
Wednesday the 18th of January between 23:00 and 19th January 05:00

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 16th Jan 22:00 - 17th Jan 06:00

16/01/2017 @ 17:01

When's this work happening?
Monday the 16th of January between 22:00 and 17th January 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Broadband Fault checker maintenance - 14th Jan 22:00 - 15th Jan 04:00

13/01/2017 @ 16:49

When's this work happening?
From 10pm the 14th of January until 4am on the 15th of January.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 16th January 2017

13/01/2017 @ 16:41

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


19th January
Glasgow Douglas, Portadown, Birmingham Midland, Sambrook, Wolverhampton Central, Shrewsbury.

20th January
Bromsgrove


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

11/01/2017 @ 17:33

We're continuing to work on resolving the slowdowns for customers when using our webmail service.

We'll post a further update when more information is available.

Apologies for the ongoing issues.

Kind Regards,

Customer Support

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