Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 1 Days 11 Hrs 18 Mins 03/03/2017 @ 14:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 129 Days 12 Hrs 31 Mins 24/02/2017 @ 13:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 346 Days 10 Hrs 56 Mins  
Services 114 Days 9 Hrs 26 Mins  
Portal 219 Days 8 Hrs 11 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 264 Days 13 Hrs 9 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Broadband Fault checker maintenance - 25th Feb 22:00 - 26th Feb 10:00

24/02/2017 @ 13:54

When's this work happening?
From 10pm on the 25th of February until 10am on the 26th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 12 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 27th February 2017

24/02/2017 @ 13:39

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

27th Feb

Sheffield Eldon Hse

28th Feb

Maidstone Te, Whitstable, Ashford Te

2nd March

Edinburgh Donaldson, London Woodford, Newport Dos Gwent 1st Flr, London Hornchurch, Swansea Central

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

MBORC Declaration - New

24/02/2017 @ 13:31

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather this week, as a result of storm Doris. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities in the following area, with effect from 23:59 24 February 2017:

North Wales

We're taking steps, including directing additional engineers into the area, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in this area and in a number of other areas which have been seriously affected by the weather. We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

Broadband Fault checker maintenance - 18th Feb 22:00 - 19th Feb 07:00

18/02/2017 @ 09:46

When's this work happening?
From 10pm on the 18th of February until 7am on the 19th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 20th February 2017

17/02/2017 @ 15:10

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st Feb
Peterborough, London Faraday

23rd Feb
Gainsborough Trinity, London Stepney Green

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

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