Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 107 Days 10 Hrs 25 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 248 Days 11 Hrs 41 Mins 19/05/2017 @ 17:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 233 Days 8 Hrs 36 Mins  
Portal 338 Days 7 Hrs 21 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Planned Website Maintenance - 22nd June 23:00 - 23rd June 05:00

21/06/2017 @ 15:26

When's this work happening?
Thursday the 22nd of June at 23:00 into Friday the 23rd of June at 05:00

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Broadband Fault checker maintenance – 10th June 22:00 - 11th June 06:00

09/06/2017 @ 13:31

When's this work happening?
Tomorrow from 10pm until 6am on the 11th of June

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 8 hours.

What does the work involve?
Our suppliers are carrying out maintenance on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No

Kind regards,
Customer Support

Planned Website Maintenance - 12th June 22.30 - 13th June 06:00

09/06/2017 @ 13:26

When's this work happening?
Monday the 12th of June at 22:30 into Tuesday the 13th of June at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 29th May 2017

26/05/2017 @ 13:59

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


29th May
Gosport, Worksop.


31st May
Bristol Central, Carmarthen, Royston, Mansfield.

1st June
Birmingham Adock’s Green, Aberdeen West.

2nd June
Stoke.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance – 20th May 00:01 - 06:00

19/05/2017 @ 15:05

When's this work happening?
Tomorrow morning, the 20th May starting just after Midnight.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 6 hours, with some additional contingency.

What does the work involve?
Our suppliers are carrying out maintenance on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Although the work is anticipated to finish at 6am, this may continue through the day until 5pm.

Kind regards,
Customer Support

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