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Broadband Fault checker maintenance - 21st Jan 00:00 - 17:00

2017-01-20 14:13:23

When's this work happening?
From midnight the 21st of January until 5pm that day

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately seventeen hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 18th Jan 23:00 - 19th Jan 05:00

2017-01-17 17:46:03

When's this work happening?
Wednesday the 18th of January between 23:00 and 19th January 05:00

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 16th Jan 22:00 - 17th Jan 06:00

2017-01-16 17:01:41

When's this work happening?
Monday the 16th of January between 22:00 and 17th January 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Broadband Fault checker maintenance - 14th Jan 22:00 - 15th Jan 04:00

2017-01-13 16:49:00

When's this work happening?
From 10pm the 14th of January until 4am on the 15th of January.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 16th January 2017

2017-01-13 16:41:44

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


19th January
Glasgow Douglas, Portadown, Birmingham Midland, Sambrook, Wolverhampton Central, Shrewsbury.

20th January
Bromsgrove


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-01-11 17:33:24

We're continuing to work on resolving the slowdowns for customers when using our webmail service.

We'll post a further update when more information is available.

Apologies for the ongoing issues.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 9th January 2017

2017-01-06 14:50:41

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


9th January
Avonmouth

10th January
Bristol Cabot Central

11th January
Barnstaple

12th January
Great Dunmow, Shipley Manor


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2016-12-23 16:10:35

This is an update to our previous posts regarding work on our webmail service.

Significant work was undertaken to rectify issues and customers should be seeing less error messages when using the service. We are continuing to work on this and we will have a further update in the new year.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 19th December 2016.

2016-12-16 16:28:20

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2016-12-15 15:54:34

This is an update to our previous posts regarding work on our webmail service.

Our engineers are continuing to implement further improvements and it is performing to a better level. However we are aware some customers are experiencing slowdowns when using this at peak times.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Third party connection issues - RESOLVED

2016-12-15 14:41:15

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

Third party connection issues - UPDATE

2016-12-13 18:27:30

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

Third party connection issues - UPDATE

2016-12-09 16:56:40

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. The advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards

Customer Support

Planned BT Network Maintenance - Week commencing 12th December 2016.

2016-12-09 16:15:26

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned Network Maintenance - Thursday 15th December 01:00 - 06:00

2016-12-09 16:11:04

When is this work happening?
Thursday morning the 15th of December.

What does it affect?
Broadband connectivity.

How long will it take?
Around five hours.

What does the work involve?
We're performing some maintenance on our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,

Customer Support

Planned Website Maintenance - Wednesday 14th December 22:30 - 23:30

2016-12-09 16:08:46

When's this work happening?
Wednesday the 14th of December between 22:30 and 23:30

What does it affect?
Access to our website.

How long will it take?
Approximately one hour.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Fault troubleshooter maintenance - 10th Dec 22:00 - 11th Dec 06:00

2016-12-09 16:05:47

When's this work happening?
From 10pm the 10th of December until 6am on the 11th of December.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately eight hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Third party connection issues - UPDATE

2016-12-09 11:02:02

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. We have been advised that rebooting your PC should fix the issue. For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards

Customer Support

Third party connection issues

2016-12-08 14:16:36

We are aware of a third party issue, which is causing some customer to experience no web pages. To fix this issue, please follow the instructions at the link below;

https://community.plus.net/t5/Broadband/Windows-8-10-Issues/m-p/1393553#M310976

Kind Regards

Customer Support

MBORC Declaration - CLOSED

2016-12-06 14:46:56

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather over the weekend of 19 and 20 November, including heavy rain, high winds and flooding, as a result of storm Angus. This caused serious impacts to our suppliers infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Access and mobility issues were also causing serious problems for their engineering teams in these areas.

Together with our suppliers we declared MBORC for repair activities in two areas, with effect from 23:59 22 November 2016, two areas, with effect from 23:59 23 November 2016 and two further areas, with effect from 23:59 24 November 2016.

Our suppliers have been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and removed MBORC from one area, with effect from 23:59 30 November 2016, two areas, with effect from 23:59 1 December 2016 and two further areas, with effect from 23:59 2 December 2016.

We are now able to remove MBORC from the final area, with effect from 23:59 5 December 2016:

Bristol

This is the final lifting in these areas and MBORC is now closed."

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