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Website problems [RESOLVED]

2018-02-13 14:47:16

The previously mentioned issue affecting access to our website has been resolved and we've monitored improvements to the stability of the site over the past few weeks.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Customer Support

Planned Website Maintenance - Friday 16th February 0000 - 0200

2018-02-13 14:25:11

When's this work happening?
16th February 0000 - 0200

What does it affect?
Access to our website.

How long will it take?
Approximately 2 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Broadband Fault checker maintenance - 22:00 13th January to 04:00 114th January

2018-01-13 16:51:04

When's this work happening?
22:00 13th January to 04:00 14th January

What does it affect?
Access to the broadband faults troubleshooter

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Website problems

2018-01-10 00:14:55

Following publicity for the best broadband deal on Martin Lewis' TV show we've experienced very high levels of demand from customers trying to access our website.

We're working around the clock continuing to investigate these issues and don't worry if you’ve tried to get our Martin Lewis recommended offer, we’re going to extend it so no-one misses out. We’ll keep you posted.

Kind Regards,
Customer Support

Broadband Fault checker maintenance – 18th November 00:00 - 17:00

2017-11-17 20:12:26

When's this work happening?
Tomorrow, from Midnight onwards.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Mail Collection Issues - Resolved

2017-11-17 09:11:41

Morning

The issue some customers were experiencing yesterday with regard to picking up mail with a client, have now been fixed.

We're really sorry for any inconvenience this caused.

Thanks

Louisa

Planned Website Maintenance - 16th Nov 11pm - 17th Nov 7am

2017-11-16 10:31:05

When's this work happening?
16th November from 11pm through to 7am on the 17th of November.

What does it affect?
Access to our website.

How long will it take?
Approximately 8hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Mail Collection Issues

2017-11-16 10:13:28

Morning

We know some customers are having problems when they're trying to use a client to pick up their mail i.e. Outlook or Thunderbird.

Our team are investigating this as a matter of urgency and we’ll keep you updated.

Sorry for the inconvenience

Louisa

Planned Website Maintenance - 8th Nov 10pm - 9th Nov 12am

2017-11-08 13:47:42

When's this work happening?
8th November from 10pm through to 12am in the morning.

What does it affect?
Access to our website.

How long will it take?
Approximately 2 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 2nd/3rd Nov 11pm-5am

2017-11-02 12:54:23

When's this work happening?
Tonight, 2nd November from 11pm through to 5am tomorrow morning.

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Email Problems

2017-10-26 16:31:22

We’re pleased to let you know the issue with mail clients which you’ve been experiencing has now been fixed. Thanks for your patience.

Kind Regards,

Customer Support

Email Problems

2017-10-26 15:29:40

We know some customers are experiencing problems when trying to use a client to pick up their mail i.e. Outlook or Thunderbird.

Our team are investigating this as a matter of urgency and we’ll keep you updated.

Kind Regards,

Customer Support

Planned Website Maintenance - 25th Oct 12am-4am

2017-10-24 15:38:41

When's this work happening?
25th of October from 12am through to 4am .

What does it affect?
Access to our website.

How long will it take?
Approximately 4 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support