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Email/Webmail connection issues (96159) - UPDATE

2017-03-08 12:51:43

This is an update to the previous updates regarding the performance of our mail service.

We will be rescheduling the further changes from the 09/03/2017 now to the 14/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

Planned Email/Webmail maintenance - Thursday 9th March 6am - 8am

2017-03-07 16:22:42

When's this work happening?
Thursday 9th of March from 6am-8am.

What does it affect?
Access to our Webmail service.

How long will it take?
Up to 2 hours, although its unlikely to take this long.

What does the work involve?
Were upgrading the software our Webmail service runs on.

Am I likely to notice the work?
Yes.
You will not be able to log into our Webmail service for the duration of the work and are likely to encounter error messages when trying.

Is there anything else I need to know?
No.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-03-07 15:35:17

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we will be making further changes on the 09/03/2017 between 6am and 8am where we will be upgrading our webmail software to a newer version.

During this time some customers may not be able to access their webmail service for a short period of time.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

Broadband Fault checker maintenance - 4th March 22:00 - 5th March 06:00

2017-03-03 17:13:48

When's this work happening?
From 10pm on the 4th March until 6am on the 5th March

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 6th March 2017

2017-03-03 13:51:09

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

6th March
Barnsley


8th March
Farnborough, Portscatho, Bourton Dorset, Malpas Cheshire, Threapwood, Greatford, Mere Wilts, Deeping St Nicholas, Dutton Diffeth, Saxilby, Cropredy ATE

9th March
Leeds Basinghall, Walsall

10th March
Horsham

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

MBORC Declaration - UPDATE

2017-03-03 13:37:49

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, as a result of storm Doris. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is now declaring MBORC for repair activities in a further three areas, with effect from 23:59 28 February 2017:

Peterborough
Broadlands
Cambridge

MBORC remains in place in the following area:

North Wales

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

Broadband Fault checker maintenance - 25th Feb 22:00 - 26th Feb 10:00

2017-02-24 13:54:55

When's this work happening?
From 10pm on the 25th of February until 10am on the 26th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 12 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 27th February 2017

2017-02-24 13:39:19

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

27th Feb

Sheffield Eldon Hse

28th Feb

Maidstone Te, Whitstable, Ashford Te

2nd March

Edinburgh Donaldson, London Woodford, Newport Dos Gwent 1st Flr, London Hornchurch, Swansea Central

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

MBORC Declaration - New

2017-02-24 13:31:08

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather this week, as a result of storm Doris. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities in the following area, with effect from 23:59 24 February 2017:

North Wales

We're taking steps, including directing additional engineers into the area, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in this area and in a number of other areas which have been seriously affected by the weather. We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

Broadband Fault checker maintenance - 18th Feb 22:00 - 19th Feb 07:00

2017-02-18 09:46:16

When's this work happening?
From 10pm on the 18th of February until 7am on the 19th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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