Service Status

Check on the current status of our network

Full Archive

< Back

Planned BT Network Maintenance - Week commencing 6th March 2017

2017-03-03 13:51:09

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

6th March
Barnsley


8th March
Farnborough, Portscatho, Bourton Dorset, Malpas Cheshire, Threapwood, Greatford, Mere Wilts, Deeping St Nicholas, Dutton Diffeth, Saxilby, Cropredy ATE

9th March
Leeds Basinghall, Walsall

10th March
Horsham

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

MBORC Declaration - UPDATE

2017-03-03 13:37:49

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, as a result of storm Doris. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is now declaring MBORC for repair activities in a further three areas, with effect from 23:59 28 February 2017:

Peterborough
Broadlands
Cambridge

MBORC remains in place in the following area:

North Wales

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

Broadband Fault checker maintenance - 25th Feb 22:00 - 26th Feb 10:00

2017-02-24 13:54:55

When's this work happening?
From 10pm on the 25th of February until 10am on the 26th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 12 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 27th February 2017

2017-02-24 13:39:19

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

27th Feb

Sheffield Eldon Hse

28th Feb

Maidstone Te, Whitstable, Ashford Te

2nd March

Edinburgh Donaldson, London Woodford, Newport Dos Gwent 1st Flr, London Hornchurch, Swansea Central

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

MBORC Declaration - New

2017-02-24 13:31:08

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather this week, as a result of storm Doris. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities in the following area, with effect from 23:59 24 February 2017:

North Wales

We're taking steps, including directing additional engineers into the area, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in this area and in a number of other areas which have been seriously affected by the weather. We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather. "

Kind Regards

Customer Support

Broadband Fault checker maintenance - 18th Feb 22:00 - 19th Feb 07:00

2017-02-18 09:46:16

When's this work happening?
From 10pm on the 18th of February until 7am on the 19th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 20th February 2017

2017-02-17 15:10:36

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

21st Feb
Peterborough, London Faraday

23rd Feb
Gainsborough Trinity, London Stepney Green

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Broadband Fault checker maintenance - 11th Feb 22:00 - 12th Feb 06:00

2017-02-10 17:20:42

When's this work happening?
From 10pm on the 11th of February until 6am on the 12th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 13th February 2017

2017-02-10 16:51:03

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

13th Feb
Bolton

14th Feb
Doncaster, London Potters Bar, London Colindale, London Radlett

15th Feb
Guildford

16th Feb
Glasgow Douglas

17th Feb
London Gypsy Hill, Birmingham.


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards
Customer Support

Planned Website Maintenance - 13th Feb 22.00 - 14th Feb 06:00

2017-02-10 13:46:39

When's this work happening?
Monday the 13th of February at 22:00 into Tuesday the 14th of February at 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-02-10 12:58:44

This is an update to the previous updates regarding the performance of our mail service.

Alongside the previously communicated improvements we've also made further changes early Thursday morning to how we route traffic across the mail platform. Our internal monitoring has suggested this has made some improvement to the performance of the service.

We are aware that there are still further improvements to make and we'd like to assure you that we are continuing to work on these.

Apologies for any inconvenience whilst we continue to work on improving the service.

Kind Regards,

Customer Support

Planned BT Network Maintenance - Week commencing 6th February 2017

2017-02-03 17:45:10

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

7th Feb
Belfast City

10th Feb
PONTEFRACT, DROITWICH, BROMSGROVE, GLOUCESTER EXCHANGE


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Broadband Fault checker maintenance - 5th Feb 06:00 - 5th Feb 08:30

2017-02-03 17:21:16

When's this work happening?
From 6am on the 5th of February until 8:30am on the 5th of February.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 2 and a half hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 30th January 2017

2017-01-30 14:04:20

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

2nd Feb
Bradford, Leeds Westgate

3rd Feb
Peterborough


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Email/Webmail connection issues (96159) - UPDATE

2017-01-27 13:59:21

This is an update to our previous posts regarding work on our webmail service.

We’ve been working hard to improve the slowdowns some customers have been experiencing when using our webmail service.

Customers should now be seeing a significant improvement to the platform since this problem was raised following a number of changes made including increasing the mail storage and number of mail servers.

We’re aware that a small number of our customers are continuing to experience issues and would like to reassure our customers that our engineers are continuing to work on improvements.

Thank you for your continued patience and apologies for any inconvenience caused.

Kind Regards,

Customer Support

Broadband Fault checker maintenance - 21st Jan 00:00 - 17:00

2017-01-20 14:13:23

When's this work happening?
From midnight the 21st of January until 5pm that day

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately seventeen hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 18th Jan 23:00 - 19th Jan 05:00

2017-01-17 17:46:03

When's this work happening?
Wednesday the 18th of January between 23:00 and 19th January 05:00

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 16th Jan 22:00 - 17th Jan 06:00

2017-01-16 17:01:41

When's this work happening?
Monday the 16th of January between 22:00 and 17th January 06:00

What does it affect?
Access to our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Broadband Fault checker maintenance - 14th Jan 22:00 - 15th Jan 04:00

2017-01-13 16:49:00

When's this work happening?
From 10pm the 14th of January until 4am on the 15th of January.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 16th January 2017

2017-01-13 16:41:44

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


19th January
Glasgow Douglas, Portadown, Birmingham Midland, Sambrook, Wolverhampton Central, Shrewsbury.

20th January
Bromsgrove


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

< Newer   Older >