Service Status - Check on the current status of our network

24/05/2013 @ 16:09

When's this work happening?
Early hours of the 28th, 29th, 30th and 31st May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

28th May
London Hornchurch and Leeds

29th May
London Hornchurch and London Faraday

30th May
London Faraday and Leeds

31st May
London Faraday and Guildford

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

22/05/2013 @ 17:26

When's this work happening?
Early tomorrow morning, 23rd May.

What does it affect?
Our traffic management platform.

How long will it take?
Up to two hours.

What does the work involve?
We're introducing a new device to our network as part of our overall traffic management strategy.

Am I likely to notice the work?
There may be a short blip in the routing and classification of customers' Internet traffic but it's unlikely this will be noticed.

Is there anything else I need to know?
This is the first stage in moving customers over to our new traffic management hardware.

Kind Regards,

Matt Taylor
Customer Support

21/05/2013 @ 10:37

When's this work happening?
Early tomorrow morning, 22nd May.

What does it affect?
Routing across our core network.

How long will it take?
Around an hour.

What does the work involve?
We're introducing a load balancing solution to part of our core network.

Am I likely to notice the work?
There may be a routing blip but it's unlikely this will be noticed by customers.

Is there anything else I need to know?
No.

Kind Regards,

Adam Walker
Customer Support

20/05/2013 @ 13:58

When's this work happening?
Early hours of the 22nd, 23rd and 24th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

22nd May
Glasgow, London Southbank, Bishop's Stortford and Birmingham

23rd May
Birmingham, Glasgow, Slough, Glenrothes, Newcastle Upon Tyne and Manchester

24th May
Newcastle Upon Tyne

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

15/05/2013 @ 10:36

When's this work happening?
Early tomorrow morning, 16th May.

What does it affect?
One of our traffic management switches.

How long will it take?
Up to six hours.

What does the work involve?
We're replacing some hardware that we suspect is faulty.

Am I likely to notice the work?
You shouldn't do unless something unexpected happened. There may be a short blip in the routing and classification of customers' Internet traffic but it's unlikely this will be noticed.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support.

15/05/2013 @ 09:15

When's this work happening?
Early tomorrow morning, 16th May.

What does it affect?
Routing across our core network.

How long will it take?
Up to six hours.

What does the work involve?
We're upgrading two of our core network routers (PTW-CR01/PTW-CR02).

Am I likely to notice the work?
There may be a routing blip but it's unlikely this will be noticed by customers.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support.

13/05/2013 @ 11:20

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

14th May
London Southbank, Guildford, Cardiff

15th May
London Southbank, Manchester, Hastings

16th May
London Southbank

20th May
Glasgow

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Adam Walker
Customer Support

08/05/2013 @ 16:09

When's this work happening?
Early tomorrow morning, 9th May.

What does it affect?
Routing across our core network.

How long will it take?
Up to six hours.

What does the work involve?
We're upgrading four of our core network routers (PTN-GW01/PTN-GW02/PTW-GW01/PTW-GW02).

Am I likely to notice the work?
There may be a routing blip but it's unlikely this will be noticed by customers.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support

07/05/2013 @ 11:23

When's this work happening?
Early tomorrow morning, 8th May.

What does it affect?
Routing across our core network.

How long will it take?
Up to six hours.

What does the work involve?
We're upgrading two of our core network routers (PCL-GW01/PCL-GW02).

Am I likely to notice the work?
There may be a routing blip but it's unlikely this will be noticed by customers.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support.

07/05/2013 @ 11:22

When's this work happening?
Tomorrow morning, 8th May.

What does it affect?
Our traffic management platform.

How long will it take?
Up to two hours.

What does the work involve?
We're making some configuration changes to our traffic management platform.

Am I likely to notice the work?
It's unlikely. If you're unfortunate enough to be establishing a new connection to the Internet when we reload the traffic management switches then you might be assigned our default traffic management profile. When this happens it tends to result in slower speeds compared to those you may be used to.

Is there anything else I need to know?
If you suspect you have been assigned a default traffic management profile then this can easily be rectified by disconnecting and reconnecting once the maintenance is complete.

Kind Regards,

Bob Pullen
Customer Support.