Service Status

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Service Messages

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Email/Webmail connection issues (96159) - UPDATE

11/01/2017 @ 17:33

We're continuing to work on resolving the slowdowns for customers when using our webmail service.

We'll post a further update when more information is available.

Apologies for the ongoing issues.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

23/12/2016 @ 16:10

This is an update to our previous posts regarding work on our webmail service.

Significant work was undertaken to rectify issues and customers should be seeing less error messages when using the service. We are continuing to work on this and we will have a further update in the new year.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

15/12/2016 @ 15:54

This is an update to our previous posts regarding work on our webmail service.

Our engineers are continuing to implement further improvements and it is performing to a better level. However we are aware some customers are experiencing slowdowns when using this at peak times.

The service improves when using a mail client details of how to set one of these up can be found in this link: http://goo.gl/vtGctS

Thank you for your patience while we continue to make improvements to the webmail service, we’ll keep you updated.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

05/12/2016 @ 15:45

This is an update to our previous posts regarding work that is underway on our webmail service.

As per the earlier update today the majority of our customers are now having a better experience however we are aware that service can be slow at times.

Our engineers are continuing to investigate the issues and we will update you as we receive more information.

Meanwhile, customers are reporting that they are seeing performance improvements especially when using a mail client, details of how to set one of these up can be found in the link below:

http://goo.gl/vtGctS

Thank you for your patience

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

05/12/2016 @ 12:26

We're please to report that customers our having a better experience with our webmail/email services today.

Our engineers will continue to investigate the issues and we will update you as we receive more information.

Meanwhile, customers are reporting that they are seeing performance improvements especially when using a mail client, details of how to set one of these up can be found in the link below:

goo.gl/vtGctS

Thank you for your patience, and apologies for any inconvenience caused.

Kind Regards,

Customer Support

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