| Date and Time |
Notice |
|
16/10/2009 @ 21:04
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Webmail Problems (58706) - RESOLVED
This is an update to the post we made earlier about problems affecting our Webmail service.
Our engineers have now resolved the problem and customers should now be able to log in as normal. The problem was caused because the Webmail servers had cached some old DNS records following a change we made earlier in the day.
Apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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16/10/2009 @ 18:23
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Webmail Problems (58706) - NEW
We're currently experiencing problems with our Webmail service. When trying to log in you may be presented with an error message similar to the following:
ERROR
Error connecting to IMAP server: imap.plus.net.
-1076134136 :
Our network engineers are currently investigating and we'll provide further details as they become available.
Sorry for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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10/10/2009 @ 12:48
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Email Authentication Errors - RESOLVED
This is an update to the earlier posting regarding authentication problems when attempting to receive email using an email client.
Our networks team have identified and resolved the issue and all customers should now be able to access their emails as normal.
Sorry for any inconvenience this caused.
Kind Regards,
Chris Parr
Customer Support
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10/10/2009 @ 11:24
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Email Authentication Errors - NEW
We are currently investigating reports of authentication problems when customers are attempting to receive email using an email client.
If you experiencing this problem and need to access your email, you should be able to use webmail as this is not affected by the same issue.
We'll post an update as we have more information.
Sorry about any inconvenience this may be causing.
Kind Regards,
Chris Parr
Customer Support
|
|
08/09/2009 @ 13:20
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Fax-2-Email Problems (58133) - RESOLVED
This is an update to this morning's announcement about the problem affecting our Fax-2-Email service.
Our engineers have now resolved the cause of the problem and full service has been restored.
Sorry about the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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