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Faults Troubleshooter Issues - RESOLVED

21/07/2016 @ 17:38

This is an update to our previous post about issues accessing our Broadband Faults Troubleshooter.

The underlying issue has now been fixed and access to the Troubleshooter has been restored.

Sorry for any inconvenience this might have caused.

Kind Regards,

Customer Support

Faults Troubleshooter Issues - NEW

21/07/2016 @ 15:01

Our Broadband Faults Troubleshooter is currently unavailable.

Customers trying to access this page are likely to encounter the error "The service is temporarily unavailable. Please try again later."

If you are experiencing connection problems please refer to the faults troubleshooting guides on our website in the first instance.

Kind Regards,

Customer Support

Broadband usage not showing (93426) - RESOLVED

20/07/2016 @ 12:17

This is an update to yesterday's post regarding the View My Usage tool not showing usage from the last couple of days.

The work to resolve this problem overnight has been completed and the missing usage should now appear correctly.

Apologies for any inconvenience this may have caused.

Kind Regards,

Customer Support

Broadband usage not showing (93426) - NEW

19/07/2016 @ 14:08

We're currently aware of an issue resulting in some customers showing 0 for their broadband usage since yesterday, 18th July continuing in to today. This is limited to customers on our unlimited usage products.

Our engineers are currently investigating and we aim to have a fix deployed tonight.

We'll monitor this and post an update following this work tomorrow.

Kind Regards,

Plusnet Customer Support

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