Service Status

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Service Messages

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Fault Response Times - FINAL

21/11/2016 @ 15:44

Response times to fault reports are now within the time scale we would have expected prior to this service status.

This will be our final update on this matter, however we will continue to monitor the response times moving forward.

We apologise for any inconvenience which may have been encountered during this time.

Fault Response Times - UPDATE

03/11/2016 @ 15:23

We're continuing to work on bring the fault response times down, all faults should be responded to within 5 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

Fault Response Times - UPDATE

27/10/2016 @ 11:32

We've made progress on our response times to fault reports.

Although some faults are still taking longer than wed like to respond to, were now replying to the majority in under 3 days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

Fault Response Times - UPDATE

20/10/2016 @ 12:22

Unfortunately at the moment updates on faults are taking around 5 working days. We're working hard to reduce this.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

Fault Response Times - UPDATE

12/10/2016 @ 10:24

Unfortunately we're still slightly behind where we'd like to be with responding to fault reports, at the moment this is around 5 working days.

We'll keep you updated on any changes to this.

Kind Regards,

Customer Support

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