| Date and Time |
Notice |
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19/11/2009 @ 10:17
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Fault Checker Errors (59331) - RESOLVED
This is an update to yesterday's post regarding problems when using our Broadband Faults Checker.
We completed some work overnight to move some of the servers which host our internal systems and also introduced some new servers into the cluster. Following this work the Broadband Faults Checker is again working correctly.
Sorry if this caused you any inconvenience.
Kind Regards,
Chris Parr
Customer Support
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18/11/2009 @ 17:26
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Fault Checker Errors (59331) - NEW
We're currently experiencing problems with our Broadband Faults Checker. When attempting to raise a fault through this system customers may be seeing error messages during the process. This is also affecting our Customer Support Centre when raising new faults. This is not affecting the investigation of already open faults.
If you experience a fault before we resolve this issue, please either call our support centre or raise a standard support ticket. Where possible we would ask if you can refrain from raising the fault until tomorrow when the automated faults checker will be available again.
Sorry for any inconvenience this may be causing.
Kind Regards,
Chris Parr
Customer Support
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24/09/2009 @ 11:46
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Customer Support Centre (58355) - RESOLVED
This is an update to the earlier post advising of problems accessing customers' account details.
The cause of this problem has been found and fixed, meaning our support staff can once again access specific account details.
Please accept our apologies for any inconvenience this may have caused.
Kind Regards,
Chris Parr
Customer Support
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24/09/2009 @ 11:28
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Customer Support Centre (58355) - NEW
Our customer support centre are currently experiencing problems when attempting to view customers' account details.
At the present time we are unable to view account details, update tickets or access any account specific information.
Please accept our apologies for any inconvenience this may be causing.
Kind Regards,
Chris Parr
Customer Support
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03/09/2009 @ 14:20
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Support Centre Availability (58049) - RESOLVED
This is an update to yesterday's post about the problems we were having with the telephony systems at one of our call centres.
Our engineers replaced a faulty line card last night and normal service has since been restored.
Sorry about the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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