| Date and Time |
Notice |
|
28/10/2009 @ 15:12
|
Missing Usenet Posts (58896) - RESOLVED
This is an update to the post we made earlier today about problems some customers have been experiencing with Usenet posts not appearing in the groups they have been sent to.
Giganews have identified a misconfiguration problem affecting a number of their servers which was causing posts to be dropped without any error message being returned to the sender.
The servers have now been correctly configured and measures put in place to return a visible error message should a similar thing happen again.
Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
|
|
28/10/2009 @ 09:55
|
Missing Usenet Posts (58896) - NEW
Over the last week or so we have been receiving reports from customers that Usenet posts made using our news server are sometimes failing to appear in the newsgroups they have been posted to.
We are currently investigating the problem with our Usenet supplier (Giganews) and will post further details as soon as they become available.
Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
|
|
12/05/2009 @ 17:19
|
Problems accessing USENET services (56479) - RESOLVED
We have continued to monitor the performance of our USENET services over the course of the day and are satisfied that they are performing at an acceptable level.
If you are still experiencing problems, please remove your newsgroup account in your news client, recreate it and resubscribe to the relevant newsgroups.
Please accept our apologies for any problems that this may have caused.
Kind Regards,
James Bailey
Customer Support
|
|
12/05/2009 @ 12:08
|
Problems accessing USENET services (56479) - UPDATE
We have continued to test our USENET services overnight and this morning and believe this problem to have been resolved.
We have taken action with our suppliers to resolve the initial issues as well as making some changes to our traffic management platform to ensure that our USENET traffic is prioritised on our network accordingly.
As we have still seen the odd isolated complaint regarding access to our text news servers, we are keeping this service status posting open until the close of the day, at which point we are confident that all of the problems should be fixed.
Kind Regards,
James Bailey
Customer Support
|
|
11/05/2009 @ 18:16
|
Problems accessing USENET services (56479) - UPDATE
After working with our suppliers throughout the afternoon, we now believe this problem to be fixed. We believe that customers should now be able to both access our USENET services and view/subscribe to newsgroups.
Please accept our sincere apologies for any disruption this may have caused.
We will keep this status thread set to "amber" so that we can monitor overnight, with a mind to changing it back to "green" in the morning.
Kind Regards,
James Bailey
Customer Support
|
