Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
Super proud. That’s how we feel about our great value, no-nonsense products and services, that just help people get on with life. But if things don’t go to plan, our down-to-earth, jargon-free approach keeps our customers smiling. Simple and straight-forward - it’s the way we do things.
WE MAKE IT
WE KEEP IT
There’s a unique, family-like culture at Plusnet. From day one you’ll be welcomed into the team with open arms and made to feel at home. It’s something our new starters tell us they love, and why our experienced colleagues enjoy working here so much. We’re creating an environment where all our colleagues feel safe, included and where everyone can thrive. When you feel comfortable to be yourself at work you’ll be at your best for our customers. That’s really important to us.
Helping people is in our DNA. It’s what drives us as a business and it’s what makes our people brilliant at what they do. As well as our customers, we’re also passionate about our local communities, so paid-volunteering leave is an important perk you’ll get. Want to decorate a children’s centre? Help out in a food bank, perhaps? We’ll give you 3 days a year to do it.
Our 2020 grass roots football volunteering initiative was the perfect match for one of our advisors. Hassan’s involvement earned him our 2020 Consumer CEO award.
We’ve won 32 awards for customer service since 1997. That’s some trophy cabinet! In fact, we’ve claimed Uswitch’s customer service award for a staggering seven years in a row. Even so, we’ll carry on improving what we do, committed to keeping our customers cheery. If we win another trophy…well, that’s just another plus.