HELP + SUPPORT
We want you to be at your best when you apply. That’s why we’ve put together some resources to help you. From tips on writing the perfect CV, to interview advice and the most popular questions we get asked. You’ll find it all here.
Before you apply
Make sure you’ve had a good look at our roles, to understand what the job’s about and what we’re looking for. Talking to people all day every day can be pretty tough and it’s not for everyone. We want people to enjoy what they do and thrive with us, so it’s best to get a feel for the job before you apply.
The application process
Applying for our roles is simple. It’s quick and it’ll give you the best chance to show us what you’re made of.
It’s easy. Just register, give us some basic personal details and upload your CV.
Got the personal qualities and skills to make a brilliant advisor? Our quick quiz will tell us if the job’s right for you.
If you’ve got the skills and type of experience we’re looking for, we’ll invite you to a telephone interview. Our recruiters can get a better feel for your personality and how your experience relates to the role you’ve applied for.
Your chance to show why you’d be perfect for Plusnet. You’ll be put through some scenarios you might face with customers to see how you approach them. Don’t worry, we’re not looking for the right answers. Your attitude and approach is what matters here.
Questions + Answers
Hopefully you’ve now got all the info you need about working at Plusnet and our roles. However, you might have specific questions. We’ve listed the most common ones we get asked here.
Unfortunately, we don’t accept paper applications - so you’ll need to apply online. It makes it much easier for us to process your application and you can track your progress too.
Make sure you bring:
- A valid passport, if you have one. If you don’t you’ll need to bring your full birth certificate (the one which includes your parents’ names).
- An official document from HMRC with your national insurance number e.g.
- National insurance card
- P45 or P60
- A form of photo ID e.g.
- Driving licence
- Citizenship card
- We’ll also need to see proof of address so a bank statement or utility bill dated within the last 3 months.
We’ll always keep you updated on the progress of your application via email or phone. If you’re unsuccessful at either the telephone interview or final assessment stage of the process, we’ll give you feedback. That’s so you can improve your skills, if you wanted to reapply in the future.
Yes, however the types of calls our advisors take vary, so require slightly different skills. We’d encourage you to read about each role first and apply for the one you think you’re best suited for. If you’re unsuccessful you’ll have to wait 6 months before you can reapply.
Spaces are very limited at both our Sheffield and Leeds offices. However, there’s on-street parking and multi-story car parks around both centres.
We want all our colleagues to be comfortable at work, so generally smart/casual is the preferred choice.
Our opening hours are Monday to Sunday 8am to 8pm and you’ll work 37.5 hours spread over these days and times. Our shift patterns vary, so we can’t guarantee what shift patterns you’ll be working before you apply. However, as these are confirmed we’ll discuss the options with you as you progress through the process.
We’ve worked to do as much as we can to keep our customers connected and our people safe during this difficult time. You can read about the safety measures we’ve put in place for candidates and how we’ve adapted our recruitment process here.