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    COVID-19

    Keeping us all safe

    SAFETY + SECURITY

    We’re helping the UK stay talking, sharing, learning and playing, by keeping everyone connected. Like most companies, we’ve had to adapt how we work and we’re doing everything we can to keep our people safe. We’ve changed our recruitment process, how people can join us and get their training, and how and where our advisors can work.

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    Recruitment

    We want to make sure our candidates, recruiters and managers feel safe. If you’re feeling uncertain about whether joining us is the right step, our recruiters are here to speak to you. We’ve also introduced virtual interviews to reduce the number of people coming onto our sites.

    It might feel strange working alongside a brilliant bunch of people you’ve never met. So to help, you’ll be able to tour the contact centre and meet your manager if you’re successful. You can also follow us on Facebook to get to know us a little better. Our employees make us special – and we want you to be part of the Plusnet family before you join.

    Joining us

    We’re keeping the cogs turning, right from our own homes! Around 8,000 of our advisors now have the option to work remotely.

    After you’ve joined us, for the first few weeks you’ll need to come into the contact centre for your initial training. Don’t worry, we’ll do everything we can to make sure you feel safe and comfortable. After that, you’ll get the option of working from home, provided you meet certain technology and regulatory criteria.

    We did pilot some virtual training sessions during the start of lockdown, but advisors felt they didn’t bond as well with their team. Our training is extensive and those early friendships you develop in-person with your team are priceless. Working at Plusnet, whether from home or in-person, is a feeling like no other.

    Social distancing

    Our people need to feel relaxed on the job – and their health is our number one priority.

    Social distancing measures have been put into place across our centres. Our contact centre advisors have the option of working from home too, but we understand it’s not for everyone.

    In our centres desks have been spaced out, one-way systems introduced, cleaning services increased, and sanitising stations set-up for safety. We’ve been able to offer even more flexible shifts, staggered start times and smaller training classes too.

    Well-being

    Dealing with the Coronovirus outbreak has been hard for all of us. During these tough times support and guidance is essential. That’s why we’ve given our advisors and their families access to loads of resources - from mindfulness classes and professional and peer-to-peer counselling services, to virtual team games and financial advice.

    Plus, we’re running activities to keep our teams’ spirits high, colleagues happy and to give back to their local communities.

    FAQs

    Feeling curious? It’s natural to have questions when you’re thinking about applying for a new job. If you’re successful in landing a role with us, you’ll feel superhuman knowing that you’re one of our nation’s keyworkers. Here are some of the most common questions we’ve been asked. They could help you decide if working with us might work for you.

    Yes. Our customers are relying on us now more than ever to make them feel connected to the people they can’t be with. We’ve adapted to our new reality, changing our recruitment process so we can make sure our candidates, recruiters and managers feel safe.

    Yes, all the advisor roles we’re recruiting for our contact centres are permanent.

    Most of our process have been kept the same. You’ll apply online, complete an online quiz, then have a telephone interview. Smashed it out the park? Great! We’ll invite you to a telephone assessment with a team leader. You’ll only be asked to come into the contact centre to start your training if you’re successful.

    They are. The Government classed our contact centre advisors as key workers, as we provide an essential service to our customers. It’s a badge we wear with pride. You’ll be given proof of your key worker status to show anybody who needs to see it. Your manager will explain when you join.

    We’re continuing to follow Government advice. Here’s what you can expect:

    • Enforcement of the 2 metre social distancing rules
    • Removed or spaced out desks
    • Introduction of one-way systems, where we can
    • Introduction of sanitising stations
    • Increased cleaning services

    We’re also encouraging our colleagues to strictly follow personal hygiene measures.

    On top of social distancing and additional cleaning in the centres, we’ve created more flexible shifts and staggered start times. That means people can vary the times they leave the house and feel safe when they enter the centres. Home working has been offered to people who meet technology and regulatory criteria too. Don’t worry, we’ll give you more details on your first day.

    There will. We know things can be difficult at the moment, so we’re working closely with our people to make them feel supported. More flexible shifts have been created and we’ve staggered start times, so people can carry on using public transport.

    When you join us, you’ll need to come into the contact centre for the first few weeks for your initial training. Once you’re feeling confident enough to get stuck in, you might get the option of temporarily working from home, as long as you meet certain technology and regulatory criteria. This criteria is based on Government guidance on home working and social distancing measures. We’ll use a number of factors to understand whether you can do your role from home, including:

    • Your type of work
    • The systems you access
    • Your home set up
    • Our own network and equipment capacity 

    Yes, you can continue through the recruitment process. If you’re successful you’ll need to attend the contact centre to complete your training, so we’ll need to agree a suitable start date with you.

    Our main priority is that our employees and their families feel safe and guarded. We’re supporting our people to follow all Government guidelines on social distancing, isolation and shielding. Your recruiter and manager will provide advice on your individual circumstances. Rest assured, you’ll get the best possible arrangement throughout your on-boarding.

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    Are you ready for

    LIFE ON THE PLUS SIDE?