Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
Keeping the wheels of our business turning takes lots of hard work, from people across Plusnet. It’s our call centre teams though who’re on the front-line; talking to customers day-in day-out, getting them connected and solving any problems they’ve got.
We’ve got a number of roles, each with their own unique challenges and rewards. Check them out below and see which is right for you.
Customer Solutions Advisor
Cool, calm and collected. As the first point of contact for our customers you’ll take a combination of general service enquires mixed with more technical calls. Whether you’re talking someone through charges on their bill, checking their line speed, or connecting their router, you’ll be ready for anything.
Connecting customers is a key part of this role. Whether that’s setting them up for the first time, or moving their services to a new address. You could be giving order updates, house move advice or helping with general queries. It’s a complicated job, so you’ll be proactive and good at juggling priorities.
Getting people get back on track with their payments and reducing the amount of money they owe us. Their role is to collect debts, but they put our customers first to find a way of settling their outstanding balances, whilst keeping them connected. A bucket load of empathy and positivity is needed.
Skilled at helping callers find the perfect Plusnet package. They’ll speak to people who’re interested in joining us (no cold calling involved), right through to customers reaching the end of their contract and wanting to explore their options. You’ll be a dab hand at asking all the right questions.