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    Our roles

    Customer Solutions Advisor

    About the role

    As one of our customer solutions advisors, you’ll be the first point of contact for our customers. Our contact centres are busy places, so you’ll take between 40-60 calls a day which will be a combination of general service enquires mixed with some more technical calls. Whether you’re talking someone through charges on their bill, checking their line speed, or connecting their router, cool, calm and collected will be your middle names.

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    We recruit for Customer Solutions Advisors in

    Leeds & Sheffield

    Is this the job for you?

    Who we look for

    We’re looking for straight-talking people who have a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet.

    We threw scripts out the window a long time ago. We’d rather you have the freedom to use your unique personality to help our customers.

    Our advisors deal with people from all walks of life every single day, so you’ll need to be able to build rapport with customers quickly, speak clearly, listen carefully and work out how to solve problems to keep our customers happy. You’ll relish the responsibility to take customer queries from the first call right through to resolution, using that good ol’ fashioned Yorkshire charm to your advantage.

    To be brilliant in this role you’ll need

    • Outstanding customer service skills
    • Excellent listening skills and natural empathy
    • A genuine passion for customer service
    • Resilience, understanding and patience

    Are you ready for

    LIFE ON THE PLUS SIDE?