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    Our roles

    Inbound Sales &
    Retentions Advisor

    About the role

    We’ve got some big plans for growth and as one of our sales advisors, you’ll play a big part in them. Whether you’re speaking to customers who want to sign up with one of our products, or they’ve reached the end of their contract and want to explore their options, you’ll ask the right questions to help them find the perfect Plusnet package.

    Video title

    We recruit for Inbound Sales & Retentions Advisors in

    Leeds & Sheffield

    Is this the job for you?

    Who we look for

    We’re on the look-out for confident people with a flair for sales and a perky personality. You’ll be motivated to hit targets, but you don’t have to love cold-calling. Our sales advisors take calls from customers who are interested in joining us, so there’s no cold-calling. You just have to make sure that our customers get the products they need rather than the ones you have to sell.

    You’ll certainly be busy – taking between 40-60 calls and webchats each day – so fast-paced sales experience is essential. You’ll be someone who gives it their all, where no challenge is too big, no ask too great. Our product range is extensive so you’ll have plenty of opportunity to cross-sell and up-sell and with our well-loved brand driving lots of customer calls, you won’t be short of opportunities to earn lots of commission.

    To be brilliant in this role you’ll need to

    • be motivated by sales and hitting targets
    • be comfortable talking to customers and have a persuasive personality
    • be able to listen and ask questions to understand people’s needs
    • think on your feet to spot opportunities to cross and up-sell

    Are you ready for