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Product archive - Broadband PAYG

Help Archive Product archive Product archive - Broadband PAYG

This article is not regularly maintained

This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to plus.net/help

This page refers to a broadband product that's no longer sold to new customers

Existing customers can continue to benefit from its features, or upgrade to one of our current products

Broadband PAYG was a standard broadband product offering up to 17Mb speeds where available. It was launched on 4th April 2005 and withdrawn from sale to new customers on 10th April 2007.

There are several variants of Broadband PAYG; the monthly price depends on which you've taken:

Variant Cost Cost during VAT reduction
(1st December 2008 - 31st December 2009)
PAYG £14.99 £14.65
PAYG 10/15GB* Special Offer £19.99 £19.55
PAYG Basic £9.99 n/a - All PAYG Basic customers were moved to Broadband Your Way Option 1 in November 2007

* 10GB Special offer accounts were upgraded to 15GB in June 2006.

All PAYG variants have a standard usage allowance, which you can increase in blocks as shown in the table below.

Product Included usage Cost to increase included usage
Broadband PAYG (before June 2006) 1GB £1.00 per 1GB
Broadband PAYG (after June 2006) 2GB £1.50 per 2GB
Broadband PAYG 10/15GB Special Offer* 10GB/15GB £1.50 per 2GB
Broadband PAYG Basic 450MB n/a PAYG usage only
  • Overnight usage (between Midnight and 8am) doesn't count towards your allowance
  • If you go over your allowance, it'll be temporarily increased as per the table below. You'll be charged for any usage and your allowance will reset at the end of your billing month
Product Usage increase Cost per increase
Broadband PAYG + 10/15GB Special Offer (before June 2006) 1GB £1.25
Broadband PAYG + 10/15GB Special Offer (after June 2006) 2GB £1.00
Broadband PAYG Basic 1MB 0.224p

You can control how much you spend at Manage My Usage (found in Manage Account > Connection Settings). If you reach your spending limit, your speed will be rate limited to 256kb/s and all peer-to-peer, Usenet and FTP traffic will be blocked. It will remain like this unless you remove or raise your spending limit, or until your next billing date.

  1. Plusnet Protect is available for free
  2. One .co.uk domain can be registered for use with Plusnet email and webspace for £1 per month
  3. Up to 5 domains can be hosted for free
  4. 250MB webspace with CGI & MySQL
  5. All connections are assigned a static IP, this cannot be changed

Broadband PAYG has a referral value of 50p per month.

Find out more about referrals.

To find out more about how and why we manage traffic, see our Traffic prioritisation guide.

We assign all traffic on the network a priority, with the more time-sensitive applications given a higher priority. As the total bandwidth available is shared, this means time-sensitive applications will continue to perform even when the network is busy.

Internet Activity Priority
Browsing and email Medium
VoIP (internet phone calls) High
Gaming High
VPN Medium
FTP (external) High
FTP (Plusnet) High
Streaming Medium
Software updates Low
Peer to Peer Low
Other High

Key

  • Browsing - Viewing webpages with a web browser
  • Email - Sending and receiving email with an email program such as Outlook or Mac Mail
  • VoIP (internet phone calls) - Making phone calls over your broadband connection
  • Gaming - Online gaming
  • VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category
  • FTP (External) - Using FTP to move files to or from servers not operated by us
  • FTP (Plusnet) - Using FTP to move files to or from servers operated by us
  • Streaming - Playing continuous multimedia TV, movie or music files
  • Software updates - file transfers from update servers e.g. Windows Update / Apple update
  • Peer to Peer - Downloading with from file sharing applications or binary newsgroups (does not include text only services)
  • Other - Activities that do not fit into the above categories
  • Activities not listed are not restricted but are subject to Traffic prioritisation
  • The speeds shown here don't represent your overall line speed
  • Demos, games downloads and system updates from services such as PlayStation Network and Xbox LIVE fall under the Software updates category rather than Gaming
  • Applications not using their standard ports may be classed incorrectly
  • Line Speed depends on the type of broadband you have
    Type Download speed Upload speed
    Fixed speed up to 2Mb/s up to 256kb/s
    Max DSL/Max Premium up to 6Mb/s up to 448kb/s
    Max Premium* up to 6Mb/s up to 832kb/s
    ADSL2+ (Residential products) up to 17Mb/s up to 1.3Mb/s** †
    ADSL2+ (Business products) up to 18Mb/s up to 1.3Mb/s** †
    Fibre up to 76Mb/s ‡ up to 19Mb/s ‡

    * Max DSL Premium is available on request for customers using Max DSL broadband. Please see About Prioritised Service for more details.

    ** ADSL2+ circuits are provisioned at 448Kb/s as standard. This can be uncapped on request to provide a maximum of up to 1.3Mb/s.

    † Where available, Annex M can increase maximum upload speed to 2.5Mb/s. Plusnet Business customers can request this service at a cost of £10 per month exc.VAT.

    ‡ This shows the maximum speed available for the technology, but speeds may be capped depending on your broadband product.

This is an archived article and may contain information that's not up-to-date - more info

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