Product archive - Home Phone

    

This page provides information about our previous range of Home Phone products

These products are no longer available as upgrade options or to new customers. For help and information about our current products please see Home Phone support index.

For details of our old Plusnet Essential tariff (withdrawn from sale to new customers on 17th April 2009), please see our Plusnet Essential Package.

The following changes came into effect on 1st September 2016.

Our ‘Evenings and Weekends’ and ‘Anytime’ call plans were withdrawn from sale to new customers.

The price of £16.99 a month line rental was increased to £17.99 a month.

The price of Evenings and Weekends was increased from £3.00 to £3.50 a month.

The price of Anytime with and without 25% off international destinations increased from £6.00 per month to £6.50 per month.

Our call set up fee increased from 16p to 19p per call.

Geographic calls to 01, 02 and 03 numbers increased from 10p per minute to 12.54p per minute and mobile calls reduced from 13p per minute to 12.54p per minute.

The price of £15.95 line rental was increased to £16.99 and the price of £15.99 line rental was increased to £16.99.

Line Rental Saver increased to £185.88.

Line rental will not include any inclusive call plans for any new customers.

The price of Evenings and Weekends was increased from £2.00 to £3.00 a month.

Anytime with and without 25% off international destinations increased from £5.00 per month to £6.00 per month.

Anytime International 300 increased from £7.00 per month to £7.50 per month.

Our call set up fee increased from 15p to 16p per call.

Geographic calls to 01, 02 and 03 numbers increased to 10p per minute and mobile calls to 13p per minute.

Here are the price changes to calls to the top 35 international destinations;

Top 35 destinations Charges from 2nd September, pence per minute
Country fixed weekday fixed evening & weekend mobile weekday mobile evening & weekend
Australia 35.2 15.4 68.7 48.9
Austria 39.9 35.3 73.4 68.8
Azores 33.7 28.2 67.1 61.6
Belgium 26.8 15.4 60.3 48.9
Canada 22 14.3 23.8 15.4
Canary Islands 32 26.3 65.5 56.1
China 32.5 29.5 65.9 62.9
Christmas Islands 35.2 15.4 68.7 48.9
Cocos Islands 35.2 15.4 68.7 48.9
Cyprus 35.2 29.6 68.7 63.1
Czech Republic 38 33.7 71.5 67.2
Denmark 28.9 15.4 62.3 48.8
France 26.8 15.4 60.3 48.9
Germany 26.8 15.4 60.3 48.9
Greece 19 14.3 54 48.9
Hungary 38 33.7 71.5 67.2
India 36.6 32.1 70.1 65.6
Ireland (Republic of) 21 14.5 55.8 48.9
Italy 32 15.4 65.5 48.9
Japan 13.4 9.2 46.9 42.7
Korea Republic 93.3 88.1 126.8 121.6
Luxembourg 26.1 24.4 59.5 57.8
Madeira 33.7 28.2 67.1 61.6
Malaysia 59.5 55.2 93 88.7
Netherlands 26.8 15.4 60.3 48.9
New Zealand 42 31.4 79 67.5
Pakistan 36.6 32.1 70.1 65.6
Poland 39.9 35.3 73.4 68.8
Portugal 33.7 28.2 67.1 61.6
Singapore 26.8 21.4 60.3 54.9
Spain 32 15.4 65.5 48.9
Sweden 26.8 24.3 60.3 57.8
Switzerland 26.8 15.4 60.3 48.9
Taiwan 93.3 88.1 126.8 121.6
USA 21 14.5 21 14.5

Below are the details for the Weekends call plan, including Plusnet Weekends and Talk Weekends. This call plan was withdrawn from sale on 2nd September 2015.

UK landlines Inclusive at weekends
UK Mobiles 100 inclusive minutes available for £3 per month (for packages taken on or after 8th May 2013)
Non-geographical numbers (0845 & 0870) Inclusive at weekends
(Calling cards, indirect access and dial-up Internet numbers are excluded)
Plusnet to Plusnet calls Inclusive at all times
Calls to Plusnet support Free at all times

The price of £14.50 line rental was increased to £15.95, and the price of £14.99 line rental was increased to £15.99.

Line Rental Saver was made £155.88 for both line rental prices.

The price of Evenings and Weekends was increased from £1.50 to £2.00 a month.

The call set up fee (where applicable) and rates to 01, 02, 03, 0845 and 0870 numbers increased. See below for details.

Number Charge before 23rd September 2014 Change after 23rd September 2014
Call Set Up Fee 13.87p per call 15.00p per call
01, 02, 03 8.41p per minute 9.58p per minute
Lo-call (0845) 8.41p per minute 9.58p per minute
National (0870) 8.41p per minute 9.58p per minute

Line rental was increased from £14.50 to £15.95 per month for all broadband products.

Line Rental Saver was increased from £131.88 to £155.88 annually for all broadband products.

Plusnet Weekends was made free for standard broadband products.

Plusnet Evenings & Weekends was increased from £1.50 to £2.00 for standard broadband products, and included free with fibre optic broadband products.

We continue to support the following services which are no longer available for sale to new customers. The current pricing and available features for these not for sale products can be seen below. Customers on these products can continue using them or switch to one of the newer packages detailed on our Home Phone FAQ.

Package Essential Talk Evening & Weekends Talk Anytime (launched on 17th December 2010) Talk Anytime International 300
('Talk Anytime' prior to 17th December 2010)
Line rental
(per month)
n/a - included in cost of broadband package £14.99 £14.99 £14.99
Line Rental Saver n/a £137.88 for 12 months paid in advance. Equivalent to £11.49 per month line rental
Call plan cost
(per month)
n/a - included in cost of broadband package £0.00 £4.50 £6.50
Call set up fee
(per chargeable call)
6p 13.87p
Included 01/02/03 & 0870/0845 calls From 6pm Friday to 8am Monday only Evenings & Weekends only Yes Yes
Calls to other Plusnet Phone customers Inclusive at all times
Calls to Plusnet Customer Support Free at all times (no maximum call length)
Discounts to international numbers No discount 25% off standard rates to top international destinations 25% off standard rates to top 35 international destinations
Inclusive calls to international numbers No inclusive minutes 300 anytime minutes to landlines in our top (35) international destinations and mobiles in Canada and the USA
Credit limit - what's this? n/a £55 £75

What's a credit limit?

Your credit limit is similar to an overdraft for call charges.

Once a day your Itemised bill will be updated as the calls you make are processed.

The charge for each call will be deducted from your credit limit (up to the maximum allowed for your product) and added to your next bill. At the end of the month you'll be charged the amount that's been deducted from your credit limit at that point. Your credit limit will then reset for the next month.

For more information, please see our Credit limits and top-ups guide.

As of December 2010 we made changes to our Home Phone products. The table below details how the account type changed.

Product Before 4th January 2011 First billing date after
4th January 2011
Talk Anytime International 300 (sold as Talk Anytime prior to 17th December 2010) Tariff Call Charging Call Features Tariff Call Charging Call Features

As of May 2009 we made changes to our Home Phone products. The table below details how each account type changed.

For more information on the changes see the Home Phone Changes FAQ on our Community Site.

Product Before 11th May 2009 First billing date after
11th May 2009
Plusnet Essential Tariff Call charging Call features Tariff Call charging Call Features
Home Phone Anytime Tariff Call charging Call features Tariff Call charging Call features
Home Phone Anytime + Tariff Call charging Call features Moved to Talk Anytime
Home Phone Evenings & Weekends Tariff Call charging Call features Moved to Talk Evenings & Weekends
Package Inclusive Calls
Weekends

Inclusive calls to UK landlines, 0845 and 0870 numbers at any time on Saturday and Sunday

0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at the same rate as geographical calls. (As of 22nd October 2009).

Home Phone Anytime+

Calls to standard UK landline numbers beginning with 01, 02 or 03

300 minutes of calls to Top 20 International Destinations (landlines only)

0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at the same rate as geographical calls. (As of 22nd October 2009).

Home Phone Anytime

Calls to standard UK landline numbers beginning with 01, 02 or 03 for first 240 minutes of billing period

0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at the same rate as geographical calls. (As of 22nd October 2009).

Home Phone Evening & Weekends

Calls to numbers starting 01, 02 or 03 between:

  • Evenings: 18:00-08:00 Mon-Fri
  • Weekends: 18:00 Fri - 08:00 Mon

0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at the same rate as geographical calls. (As of 22nd October 2009).

Plusnet Essential

Calls to numbers starting 01, 02 or 03 between:

  • Weekends: 18:00 Fri - 08:00 Mon

0870 calls will be treated as inclusive calls. Outside of inclusive call time 0870 calls will be charged at the same rate as geographical calls. (As of 22nd October 2009).

Talk Anytime International 300 (formerly known as Talk Anytime)

Calls to numbers starting 01, 02 or 03, numbers starting with 0845 and 0870. 300 minutes of calls to Top 20 International Destinations (landlines only)

Calls to Plusnet Support and other Home Phone customers are free at all times.

Inclusive calls are only free for the first 60 minutes (30 minutes for international numbers).

After this, calls are charged for at the standard rates.

  1. Calls are charged for a minimum one minute duration
  2. Call durations are then rounded up to the next minute
  3. A setup fee of 10.9p is added
  4. The final total is rounded up to the next whole pence
  5. Check the appropriate Tariff for call rates
Example: A call of 1 minute 3 seconds
Call duration rounded up to 2 minutes
Final cost is for 2 minutes call plus setup charge rounded up to next whole pence.
Check the appropriate Tariff for call rates

Details of Plusnet Essential Setup Fee

The following call types will be subject to a 10.9p set up fee:

  • Non-inclusive 01,02 or 03 landline calls
  • Non-inclusive 0845/0870 (NTS) calls
  • UK mobiles
  • International mobiles
  • Premium rate services

The following call types do not attract a set up fee:

  • Fixed fee calls
  • Calls starting with a fixed fee
  • Calls to Plusnet Support (Only after May 11th 2009)

These prices apply to Home Phone Anytime, Anytime+, Evenings & Weekends and Plusnet Essential customers until their first billing date after 11th May 2009.

Call Features Monthly Cost Single Use Cost
1471 Free 10p (callback)
Conference Calling Free 40p
Voicemail (1571) £0.98 -
Caller Display £1.47 -
Reminder Call £1.47 15p
Call Waiting £1.47 -
Call Divert £1.47 -
Ringback £1.47 10p
Voicemail Plus (Call Minder) £2.45 -
Anonymous Call Reject £1.47 -

Call Features Bundle Offer

You can add just one Call Feature, or create a bundle for a discount:

  • 2 for £1.96
  • 3 for £2.94
  • 4 for £3.91
  • 5 or more for £4.91