Product archive: Plusnet Essentials / Essentials Fibre

This page refers to a broadband product that's no longer available to new customers

Existing customers can continue to benefit from its features, or upgrade to one of our current products

Plusnet Essentials is a standard broadband product, offering up to 17Mb speeds where available.

Plusnet Essentials Fibre is a fibre optic broadband product, offering up to 38Mb speeds where available.

Both products were launched on 18th December 2012 and withdrawn from sale on 9th June 2014.

The monthly cost you pay for these services depends on which part of the UK you live in. See our UK area cost guide for more information.

Plusnet Essentials
Area Contract Package Price
Low cost areas Fixed term Broadband Only £8.49
Broadband & Phone £6.99
No contract Broadband Only £10.99
Broadband & Phone £8.49
Non-low cost areas Fixed term Broadband Only £15.49
Broadband & Phone £13.99
No contract Broadband Only £17.99
Broadband & Phone £15.49
Plusnet Essentials Fibre
Area Package Price
Low cost areas Broadband Only £18.49
Broadband & Phone £15.99
Non-low cost areas Broadband Only £25.49
Broadband & Phone £26.99

Please note: Broadband only packages taken (and not changed) before 18th June 2013 are the same price as Broadband and Phone packages.

Please note: Plusnet Essentials Fibre is subject to a minimum contract period of 18 months.

  • Plusnet Essentials has a 10GB usage allowance
  • Plusnet Essentials Fibre has a 40GB usage allowance
  • Overnight usage (between midnight and 8am) does not count towards your monthly usage allowance
  • If you go over your allowance, it'll be increased by 5GB (at a cost of £5, payable on your next bill) until the end of the month
  • Usage doesn't carry over to the next month, at the end of your billing month your allowance will reset to the level shown above

You can control how much you spend at Manage My Usage (found in My Account > Connection Settings).

  1. Unlimited email addresses
  2. Plusnet Protect is available for £2.00 a month
  3. One domain can be registered for use with Plusnet email and webspace for £1 per month
  4. A dynamic IP is offered as standard
  5. The Plusnet Pro Add-On is available for £5 per month

Plusnet Essentials and Plusnet Essentials Fibre both have a referral value of 50p per month.

Find out more about referrals.

Contracted Plusnet Broadband and Fibre services are subject to a minimum period of 12 or 18 months. The following monthly early termination charges apply for customers choosing to end their Plusnet Broadband or Fibre service within the minimum period. Customers who choose to end their Plusnet Phone service within the minimum period, or their Plusnet Broadband or Fibre service and Plusnet Phone service within the minimum period, should refer to the Price Guide for details on the Plusnet Phone service early termination charges.

Please note, early termination charges vary according to when the package was taken. Broadband Only customers who choose to end their Plusnet Essentials or Plusnet Essentials Fibre within the minimum term and signed up before June 2013 are charged the ‘Broadband & Phone’ early termination charges as set out in the table below. Charges can be seen in the following tables.

Customers with a phone package will switch to the 'Broadband Only' charge if they choose to cancel their phone plan.

Product Package Monthly Charge
Plusnet Essentials Broadband Only £6.36
Broadband & Phone £5.52
Plusnet Essentials Fibre Broadband Only £9.23
Broadband & Phone £7.15

To find out more about how and why we manage traffic, see our Traffic prioritisation guide.

We assign all traffic on the network a priority, with the more time-sensitive applications given a higher priority. As the total bandwidth available is shared, this means time-sensitive applications will continue to perform even when the network is busy.

Internet Activity Priority
Browsing and email Medium
VoIP (internet phone calls) High
Gaming High
VPN Medium
FTP (external) Medium
FTP (Plusnet) Medium
Streaming Medium
Software updates Low
Peer to Peer Low
Other Medium


  • Browsing - Viewing webpages with a web browser
  • Email - Sending and receiving email with an email program such as Outlook or Mac Mail
  • VoIP (internet phone calls) - Making phone calls over your broadband connection
  • Gaming - Online gaming
  • VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category
  • FTP (External) - Using FTP to move files to or from servers not operated by us
  • FTP (Plusnet) - Using FTP to move files to or from servers operated by us
  • Streaming - Playing continuous multimedia TV, movie or music files
  • Software updates - file transfers from update servers e.g. Windows Update / Apple update
  • Peer to Peer - Downloading with from file sharing applications or binary newsgroups (does not include text only services)
  • Other - Activities that do not fit into the above categories
  • Activities not listed are not restricted but are subject to Traffic prioritisation
  • The speeds shown here don't represent your overall line speed
  • Demos, games downloads and system updates from services such as PlayStation Network and Xbox LIVE fall under the Software updates category rather than Gaming
  • Applications not using their standard ports may be classed incorrectly
  • Line Speed depends on the type of broadband you have
    Type Download speed Upload speed
    Fixed speed up to 2Mb/s up to 256kb/s
    Max DSL/Max Premium up to 6Mb/s up to 448kb/s
    Max Premium up to 6Mb/s up to 832kb/s
    ADSL2+ (Residential products) up to 17Mb/s up to 1.3Mb/s
    ADSL2+ (Business products) up to 18Mb/s up to 1.3Mb/s
    Fibre up to 76Mb/s up to 19Mb/s

    Max DSL Premium is available on request for customers using Max DSL broadband. Please see About Prioritised Service for more details.

    ** ADSL2+ circuits are provisioned at 448Kb/s as standard. This can be uncapped on request to provide a maximum of up to 1.3Mb/s.

    † Where available, Annex M can increase maximum upload speed to 2.5Mb/s. Plusnet Business customers can request this service at a cost of £10 per month exc.VAT.

    ‡ This shows the maximum speed available for the technology, but speeds may be capped depending on your broadband product.