Product archive - Plusnet Extra / Extra Fibre

Help Archive Product archive Product archive - Plusnet Extra / Extra Fibre

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This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

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This page refers to a broadband product that's no longer available to new customers

Existing customers can continue to benefit from its features, or upgrade to one of our current products

Plusnet Extra was a standard broadband product, offering up to 17Mb speeds where available. It was launched on 15th April 2010.

Plusnet Extra Fibre was a fibre optic broadband product, originally offering speeds up to 38Mb where available. It was relaunched on August 14th 2012 with more usage, a cheaper price and speeds up to 76Mb where available.

Both products were withdrawn from sale on 18th December 2012.

The monthly cost you pay for these services depends on which part of the UK you live in. See our UK area cost guide for more information.

Please note: 'Cost without phone' only applies after 1st October 2013. Prior to this date, the cost was the same with or without phone.

Plusnet Extra

Please note, Customers in non-low cost areas were charged at the Low cost areas rate for the first 3 months after broadband activation.

Exchange category Cost with phone Cost without phone
Non-low cost areas £17.99 £20.49
Low cost areas £11.49 £13.99

Plusnet Extra Fibre

Please note, Customers in non-low cost areas were charged at the Low cost areas rate for the first 3 months after broadband activation.

Exchange category Cost with phone package Cost without phone
Non-low cost areas £26.99 £29.49
Low cost areas £19.99 £22.49

Plusnet Extra Fibre (signed up before 14th August 2012)

Please note, Customers in non-low cost areas were charged £19.99 for the first 3 months after broadband activation.

Exchange category Cost with phone package Cost without phone
Non-low cost areas £27.49 £28.99
Low cost areas £21.49 £22.99
  • Plusnet Extra has a 60GB usage allowance
  • Plusnet Extra Fibre has a 250GB usage allowance (120GB for customers who signed up before August 14th 2012)
  • Overnight usage (between midnight and 8am) does not count towards your monthly usage allowance
  • If you go over your allowance, it'll be increased by 5GB (at a cost of £5, payable on your next bill) until the end of the month

You can control how much you spend at Manage My Usage (found in Manage Account > Connection Settings).

If you reach or go over your spending limit, your speed will be rate limited to 256kb/s and all peer-to-peer, Usenet and FTP traffic will be blocked. It will remain like this unless you remove or raise your spending limit, or until your next billing date.

  1. Unlimited email addresses
  2. Plusnet Protect is available for free
  3. One .co.uk domain can be registered for use with Plusnet email and webspace for £1 per month
  4. Webspace is not available as standard (but can be kept if switching from a product that does include webspace)
  5. All connections are assigned a dynamic IP as standard
  6. A Static IP can be assigned for a one-off fee of £5

Plusnet Extra and Plusnet Extra Fibre both have a referral value of 50p per month.

Find out more about referrals.

Contracted Plusnet Broadband and Fibre services are subject to a minimum period of 12 or 18 months. The following monthly early termination charges apply for customers choosing to end their Plusnet Broadband or Fibre service within the minimum period.

There is no early termination charge for Plusnet Extra.

The early termination charge for Plusnet Extra Fibre is £5.50.

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This is an archived article and may contain information that's not up-to-date - more info

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