Product archive - Plusnet Extra / Extra Fibre

Help Archive Product archive Product archive - Plusnet Extra / Extra Fibre

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This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

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This page refers to a broadband product that's no longer available to new customers

Existing customers can continue to benefit from its features, or upgrade to one of our current products

Plusnet Extra was a standard broadband product, offering up to 17Mb speeds where available. It was launched on 15th April 2010.

Plusnet Extra Fibre was a fibre optic broadband product, originally offering speeds up to 38Mb where available. It was relaunched on August 14th 2012 with more usage, a cheaper price and speeds up to 76Mb where available.

Both products were withdrawn from sale on 18th December 2012.

The monthly cost you pay for these services depends on which part of the UK you live in. See our UK area cost guide for more information.

Please note: 'Cost without phone' only applies after 1st October 2013. Prior to this date, the cost was the same with or without phone.

Plusnet Extra

Please note, Customers in non-low cost areas were charged at the Low cost areas rate for the first 3 months after broadband activation.

Exchange category Cost with phone Cost without phone
Non-low cost areas £17.99 £20.49
Low cost areas £11.49 £13.99

Plusnet Extra Fibre

Please note, Customers in non-low cost areas were charged at the Low cost areas rate for the first 3 months after broadband activation.

Exchange category Cost with phone package Cost without phone
Non-low cost areas £26.99 £29.49
Low cost areas £19.99 £22.49

Plusnet Extra Fibre (signed up before 14th August 2012)

Please note, Customers in non-low cost areas were charged £19.99 for the first 3 months after broadband activation.

Exchange category Cost with phone package Cost without phone
Non-low cost areas £27.49 £28.99
Low cost areas £21.49 £22.99
  • Plusnet Extra has a 60GB usage allowance
  • Plusnet Extra Fibre has a 250GB usage allowance (120GB for customers who signed up before August 14th 2012)
  • Overnight usage (between midnight and 8am) does not count towards your monthly usage allowance
  • If you go over your allowance, it'll be increased by 5GB (at a cost of £5, payable on your next bill) until the end of the month

You can control how much you spend at Manage My Usage (found in Manage Account > Connection Settings).

If you reach or go over your spending limit, your speed will be rate limited to 256kb/s and all peer-to-peer, Usenet and FTP traffic will be blocked. It will remain like this unless you remove or raise your spending limit, or until your next billing date.

  1. Unlimited email addresses
  2. Plusnet Protect is available for free
  3. One .co.uk domain can be registered for use with Plusnet email and webspace for £1 per month
  4. Webspace is not available as standard (but can be kept if switching from a product that does include webspace)
  5. All connections are assigned a dynamic IP as standard
  6. A Static IP can be assigned for a one-off fee of £5

Plusnet Extra and Plusnet Extra Fibre both have a referral value of 50p per month.

Find out more about referrals.

Contracted Plusnet Broadband and Fibre services are subject to a minimum period of 12 or 18 months. The following monthly early termination charges apply for customers choosing to end their Plusnet Broadband or Fibre service within the minimum period.

There is no early termination charge for Plusnet Extra.

The early termination charge for Plusnet Extra Fibre is £5.50.

To find out more about how and why we manage traffic, see our Traffic prioritisation guide.

We assign all traffic on the network a priority, with the more time-sensitive applications given a higher priority. As the total bandwidth available is shared, this means time-sensitive applications will continue to perform even when the network is busy.

Internet Activity Priority
Browsing and email Medium
VoIP (internet phone calls) High
Gaming High
VPN Medium
FTP (external) Medium
FTP (Plusnet) Medium
Streaming Medium
Software updates Low
Peer to Peer Low
Other Medium

Key

  • Browsing - Viewing webpages with a web browser
  • Email - Sending and receiving email with an email program such as Outlook or Mac Mail
  • VoIP (internet phone calls) - Making phone calls over your broadband connection
  • Gaming - Online gaming
  • VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category
  • FTP (External) - Using FTP to move files to or from servers not operated by us
  • FTP (Plusnet) - Using FTP to move files to or from servers operated by us
  • Streaming - Playing continuous multimedia TV, movie or music files
  • Software updates - file transfers from update servers e.g. Windows Update / Apple update
  • Peer to Peer - Downloading with from file sharing applications or binary newsgroups (does not include text only services)
  • Other - Activities that do not fit into the above categories
  • Activities not listed are not restricted but are subject to Traffic prioritisation
  • The speeds shown here don't represent your overall line speed
  • Demos, games downloads and system updates from services such as PlayStation Network and Xbox LIVE fall under the Software updates category rather than Gaming
  • Applications not using their standard ports may be classed incorrectly
  • Line Speed depends on the type of broadband you have
    Type Download speed Upload speed
    Fixed speed up to 2Mb/s up to 256kb/s
    Max DSL/Max Premium up to 6Mb/s up to 448kb/s
    Max Premium up to 6Mb/s up to 832kb/s
    ADSL2+ (Residential products) up to 17Mb/s up to 1.3Mb/s †
    ADSL2+ (Business products) up to 18Mb/s up to 1.3Mb/s †
    Fibre up to 76Mb/s ‡ up to 19Mb/s ‡

    Max DSL Premium is available on request for customers using Max DSL broadband. Please see About Prioritised Service for more details.

    ** ADSL2+ circuits are provisioned at 448Kb/s as standard. This can be uncapped on request to provide a maximum of up to 1.3Mb/s.

    † Where available, Annex M can increase maximum upload speed to 2.5Mb/s. Plusnet Business customers can request this service at a cost of £10 per month exc.VAT.

    ‡ This shows the maximum speed available for the technology, but speeds may be capped depending on your broadband product.

This is an archived article and may contain information that's not up-to-date - more info

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