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Product archive - Plusnet Pro

This page refers to a broadband product that's no longer sold to new customers

Existing customers can continue to benefit from its features, or upgrade to one of our current products

Plusnet Pro was a standard broadband product offering up to 17Mb speeds where available. It was launched on 14th April 2009 and withdrawn from sale to new customers on 18th April 2011.

The monthly cost you pay for these services depends on which part of the UK you live in. See our UK area cost guide for more information.

Exchange Category Cost for first 3 months Cost after 3 months
Non-low cost areas £16.49 £22.99
Low cost areas £16.49 £16.49

Plusnet Pro comes with a 20GB usage allowance.

  • Overnight usage (between midnight and 8am) does not count towards your monthly usage allowance
  • If you go over your allowance, it'll be increased by 5GB (at a cost of £5, payable on your next bill) until the end of the month

You can control how much you spend at Manage My Usage (found in Manage Account > Connection Settings).

If you reach or go over your spending limit, your speed will be rate limited to 256kb/s and all peer-to-peer, Usenet and FTP traffic will be blocked. It will remain like this unless you remove or raise your spending limit, or until your next billing date.

  1. Unlimited email addresses
  2. Plusnet Protect is available for free
  3. One domain can be registered for use with Plusnet email and webspace for £1 per month
  4. Webspace is not available as standard (but could be kept if switching from a product with webspace)
  5. All connections are assigned a dynamic IP as standard
  6. A Static IP can be assigned for a one-off fee of £5

Plusnet Pro has a referral value of 50p per month.

Find out more about referrals.

To find out more about how and why we manage traffic, see our Traffic prioritisation guide.

We assign all traffic on the network a priority, with the more time-sensitive applications given a higher priority. As the total bandwidth available is shared, this means time-sensitive applications will continue to perform even when the network is busy.

Internet Activity Priority
Browsing and email Medium
VoIP (internet phone calls) High
Gaming High
VPN Medium
FTP (external) Medium
FTP (Plusnet) Medium
Streaming Medium
Software updates Low
Peer to Peer Low
Other Medium


  • Browsing - Viewing webpages with a web browser
  • Email - Sending and receiving email with an email program such as Outlook or Mac Mail
  • VoIP (internet phone calls) - Making phone calls over your broadband connection
  • Gaming - Online gaming
  • VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category
  • FTP (External) - Using FTP to move files to or from servers not operated by us
  • FTP (Plusnet) - Using FTP to move files to or from servers operated by us
  • Streaming - Playing continuous multimedia TV, movie or music files
  • Software updates - file transfers from update servers e.g. Windows Update / Apple update
  • Peer to Peer - Downloading with from file sharing applications or binary newsgroups (does not include text only services)
  • Other - Activities that do not fit into the above categories
  • Activities not listed are not restricted but are subject to Traffic prioritisation
  • The speeds shown here don't represent your overall line speed
  • Demos, games downloads and system updates from services such as PlayStation Network and Xbox LIVE fall under the Software updates category rather than Gaming
  • Applications not using their standard ports may be classed incorrectly
  • Line Speed depends on the type of broadband you have
    Type Download speed Upload speed
    Fixed speed up to 2Mb/s up to 256kb/s
    Max DSL/Max Premium up to 6Mb/s up to 448kb/s
    Max Premium* up to 6Mb/s up to 832kb/s
    ADSL2+ (Residential products) up to 17Mb/s up to 1.3Mb/s**
    ADSL2+ (Business products) up to 18Mb/s up to 1.3Mb/s**
    Fibre up to 76Mb/s up to 19Mb/s

    * Max DSL Premium is available on request for customers using Max DSL broadband. Please see About Prioritised Service for more details.

    ** ADSL2+ circuits are provisioned at 448Kb/s as standard. This can be uncapped on request to provide a maximum of up to 1.3Mb/s.

    † Where available, Annex M can increase maximum upload speed to 2.5Mb/s. Plusnet Business customers can request this service at a cost of £10 per month exc.VAT.

    ‡ This shows the maximum speed available for the technology, but speeds may be capped depending on your broadband product.