BT Sport via Sky Digital Satellite Platform

If you want to add BT Sport

You'll need to be a Plusnet broadband customer (If you're not with us already, sign up now) to take one of our BT Sport packs. Then just go to www.plus.net/tv/btsport and follow the instructions on screen.

Please note: To access BT Sport from Plusnet over the Sky Digital Satellite platform, you'll need your television, a compatible Sky satellite receiver box and dish and an active Sky viewing card. To view HD content you'll need a compatible Sky HD satellite receiver box and dish connected to a HD ready television using an HDMI cable.

If you don't currently have an active Sky viewing card, don't worry - we can order one for you.

If you want to remove it

To cancel you'll need to call us on 0800 432 0200 or 0345 140 0200 no later than 2 days before your next billing date. Otherwise you will be charged for the following month.

BT Sport is subject to a one month minimum term starting from your next billing date following sign-up. Please see our Price guide for more details.

To make any changes or to cancel your BT Sport pack, you'll need to contact our Support Team.

Once activated, all BT Sport channels will be available in the Sky TV Guide. If you'd prefer to browse to the channels directly, you'll find the numbers below. Note that the numbers depend on whether you've taken BT Sport or BT Sport HD.

The BT Sport red button service is used to show multiple live sport events when schedules cause a clash. It's available on BT Sport via the Sky Digital Satellite platform and will mainly be used to show multiple Champions League and Europa League games.

How do I access the BT Sport red button service?

Switch to a BT Sport channel. If red button content is available, a red button icon will appear on screen. When it does, press the red button on your Sky remote.

How do I access the BT Sport red button service?

No, you can only record BT Sport red button broadcasts on BT Sport via YouView TV from Plusnet.

How do I close the BT Sport red button service?

All you need to do is press the 'Back' button twice on your Sky remote.

What if I can't see the red button icon on screen?

Firstly, please make sure you're watching the correct BT Sport channel and that red button content is being broadcast. If the icon was shown previously and you now can't see it, try pressing the red button.

Please check that your Sky set-top box software is up to date. See your Sky user guide, or online guidance, for help with this.

Contents:

• How to insert your Sky Viewing Card
• How to pair your Sky Viewing Card to your Sky satellite receiver box
• Where to find the details to pair your Sky Viewing Card
• If you've lost your Sky Viewing Card for BT Sport

How to insert your Sky Viewing Card

Find the viewing card slot at the front of your Sky satellite receiver box (you might need to open a flap, as shown below).

Insert your Sky Viewing Card with the gold chip facing down.

How to pair your Sky Viewing Card to your Sky satellite receiver box

First, insert the card into your Sky satellite receiver box (see above if you're not sure how to do this), then go to: www.skyviewinghelp.com

On the Sky website, under Your details, choose United Kingdom from the dropdown menu.

You'll then need to enter the following details, which you can find in the Services menu. Please see See Where do I find the details to pair my Sky Viewing Card? below if you're not sure how to find these.

• Version number
• Serial number
• Viewing card number
• Receiver ID*

* You'll only need to enter the Receiver ID if one is shown on your Sky satellite receiver box. If you don't have one, just tick No receiver ID.

Where to find the details to pair your Sky Viewing Card

Grab a pen and paper, switch on your TV and Sky satellite receiver box, and follow these steps:

1. On your Sky remote control, press Services.
2. Scroll to Settings and press Select.
3. Highlight System Details and you'll see the settings you need.
4. Make sure you note down the following:
   • Version Number
   • Serial Number
   • Viewing Card Number
   • Receiver ID (if shown)

If you've lost your Sky Viewing Card for BT Sport

We can order a new card for you. Please contact our Support Team to arrange this.

What error message are you seeing?

1. This Sky Viewing Card is not authorised
2. There is a problem with your viewing card
3. This is the wrong card for this Sky box, insert the correct viewing card
4. Insert your viewing card
5. Card not active
6. No Satellite signal is being received / No Signal found

This Sky Viewing Card is not authorised

Please check you're using the correct viewing card, and that it's inserted with the gold chip facing down.

If you've been sent a replacement card, please insert it into your Sky satellite receiver box.

If this doesn't fix the problem, please contact our Support Team for assistance.

There is a problem with your viewing card

Please check you're using the correct viewing card, and that it's inserted with the gold chip facing down.

If you've been sent a replacement card, please insert it into your Sky satellite receiver box.

If this doesn't fix the problem, please contact our Support Team for assistance.

This is the wrong card for this Sky box, insert the correct viewing card

Do you have more than one Sky Viewing Card?

Please make sure you're using the Sky Viewing Card that you used to order BT Sport with Plusnet. If this doesn't solve the problem then you may need to pair your Sky Viewing Card. Please see How to pair your Sky Viewing Card to your Sky satellite receiver box in the section above for help with this.

Insert your viewing card

Make sure your Sky card is inserted with the arrow facing the box and the gold chip facing down. If the message is still showing once you've inserted the card, there might be an issue with your Sky satellite receiver box.

If you don't have a viewing card and you've recently ordered a BT Sport pack, your new card will be dispatched once we've processed your order. We'll send an email to your contact address to confirm when it's in the post.

It can take up to five working days for the card to arrive from when we order it. If it's been longer than that, please contact our Support Team for assistance.

Card not active

The viewing card you're using isn't active. If you've been sent a replacement card, please insert it into your Sky satellite receiver box, with the gold chip facing down.

If this doesn't fix the problem, please contact our Support Team for assistance.

No Satellite signal is being received / No Signal found

Go to channel 999 to see if the same message is showing. If it is, the problem isn't specific to BT Sport. You will need to contact Sky or visit www.sky.com/help/home/sky-tv.