Terms and conditions for Plusnet Business Services


Broadband acceptable use policy


54 Broadband acceptable use policy

54.1 The Broadband Internet access component of your account is based on an always on, contended Service. This policy contains guidelines on how you can use this service.

54.2 These guidelines are expectations of what we impose on you as a user of the Service in order to operate a fair and reasonable account usage and which bounds you.

54.3 The use of the Service to run open servers, such as SMTP relay, web proxy, and NNTP is prohibited. We define an open server being one which can be connected to over the Internet by hosts not in a trusted list.

54.4 If you do not abide by the limitations of this account, we will take action against you not limited to, but including instant termination of your account without a refund.

54.5 Any decision made by us in relation to this Service shall be final.

54.6 “Broadband Plus ” Product Usage
Broadband Plus is an entry-level residential ADSL Internet access package, designed for faster web browsing, speedier email collection and to offer a general improvement over the technology available through standard dial-up Internet access. Broadband Plus is not designed to sustain prolonged high-bandwidth, heavy-usage applications such as continuous Peer-to-Peer (P2P) file sharing, streaming video, binary downloads or other intensive uses. Broadband Plus is designed to ensure that customers using the package as intended receive the optimum experience. High-bandwidth use, as outlined above, is therefore not recommended. Where the service has been deemed to have been used inappropriately or to the detriment of the overall service, reserves the right to take action against the account in question.

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