Terms and conditions for Plusnet Business Services

Conditions for the use of Wireless Broadband

1 Provision of Service

1.1 will use reasonable endeavors to provide the Service by the date agreed with the Customer, but all dates are estimates and has no liability for any failure to meet any date.

1.2 and the network operator will use reasonable efforts to provide uninterrupted Service but from time to time faults may occur. Where faults do occur, will inform the network operator of these faults as soon as reasonably practicable.

1.3 Occasionally may:

  • for operational reasons, change the technical specification of the Service, provided that any change to the technical specification does not materially affect the performance of the Service;
  • give the Customer instructions which it believes are necessary for reasons of health, safety, security or the quality of any telecommunications service provided by to the Customer or any other customer; or
  • temporarily suspend the Service because of an emergency or for operational maintenance or improvements. Service will be restored as soon as reasonably practicable.
Before doing any of these things will give the Customer as much notice as possible where practicable.

2. Connection of equipment to the Service

2.1 The customer must ensure that any equipment:
  • connected to or used with the Service must be connected and used in accordance with any applicable instructions, safety and security procedures; and
  • attached (directly or indirectly) to the Service is compliant with any relevant legislation.
3. Access to Sites

3.1 does not authorise or guarantee access to any of the Sites for the Customer to use the Service or guarantee that Service will continue to be available from a specific Site.

4. Use of the Service

4.1 It is the Customer's responsibility to obtain and keep in force any licence necessary for the Customer to use the Service in any country in which it is provided.

4.2 The Service must not be used in any way that:
  • does not comply with the terms of any legislation or any licence applicable to the Customer or that is in any way unlawful;
  • does not comply with any instructions given under paragraphs 1.3(b) and 2.1 or any other public telecommunications operator or other competent authority, in any country where the Service is provided.
4.3 The Customer must indemnify against any claims or legal proceedings which are brought or threatened against by a third party because the Service is used in breach of paragraphs 4.1 or 4.2.

4.4 will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings and have due regard to the Customer's representations.


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