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    BT Sport App from Plusnet

    Find out how to sign up and use the BT Sport App on your mobile or access it online through the BT Sport website.

    • For more information about the BT Sport App from Plusnet, please see our BT Sport App from Plusnet FAQs
    • For more information on YouView TV from Plusnet (including how to get the service) please see our TV page
    • See our Terms for more details
    • For more information about the BT Sport App from Plusnet, please see our BT Sport App from Plusnet FAQs
    • For more information on YouView TV from Plusnet (including how to get the service) please see our TV page
    • See our Terms for more details

    BT Sport App information

    Add the BT Sport App from Plusnet

    It’s really easy to add to your account. Just get the BT Sport App and follow the instructions on screen.

    • Once it’s added, it’ll be available to use within 24 hours
    • The first bill after adding the BT Sport App from Plusnet service will include the charge to cover the period between activation and date of the bill, as well as the next month's subscription

    Cancel or remove the BT Sport App

    Just a reminder that the BT Sport App from Plusnet is subject to a one month minimum term from your next billing date following sign-up. If you cancel the BT Sport App from Plusnet, your access will be removed straight away.

    If you want to cancel the BT Sport App, please call us on 0800 432 0200.

    Once you've added the BT Sport App to your account, you'll need to go to the BT site to set up your BT ID. Enter your Plusnet username (What's my username?) and your broadband postcode.

    It can take up to 24 hours to activate your BT ID, after which you'll be able to use your BT ID to log in to the BT Sport App and the online player.

    Once you have registered your BT ID, you can download and install the app from the relevant app store on your mobile or tablet, just search for "BT Sport". Alternatively you can use the following links

    Apple - Download BT Sport from the App Store

    Google - Download BT Sport from Google Play

    Windows - Download BT Sport from the Microsoft store

    The BT Sport App works on Apple devices running iOS8 or later, Android devices running OS4.3 or later and Windows devices running Windows 10.

    Once downloaded, the BT Sport App is ready to use. You'll just need to enter your BT ID details when asked.

    You need to have Location services switched on or enabled, this is usually found in the Settings area on your device.

    The app only works if you're in the UK, or one of over 25 European destinations listed below:

    • Belgium
    • Estonia
    • Croatia
    • Luxembourg
    • Poland
    • Finland
    • Bulgaria
    • Republic of Ireland
    • Italy
    • Hungary
    • Portugal
    • Sweden
    • Czech Republic
    • Greece
    • Cyprus
    • Malta
    • Romania
    • Denmark
    • Spain
    • Latvia
    • Netherlands
    • Slovenia
    • Germany
    • France
    • Lithuania
    • Austria
    • Slovakia

    Your BT Sport App from Plusnet service also allows you to watch content on the BT Sport website. Once you have created your BT ID, go to sport.bt.com and enter your log in details to begin watching.

    You can use the BT Sport App error checker to diagnose any issues.

    If you are watching on sport.bt.com, please use the error checker for the website.

    To watch content via the BT Sport App from Plusnet service you need a stable internet connection, whether that is over Wi-Fi or a mobile data connection. The BT Sport App and sport.bt.com require a minimum speed of 0.4mbps in order to work correctly, and a speed of 3.5Mbps for high quality playback.

    Over Wi-Fi

    We have a guide to help make sure you're Getting the best Wi-Fi signal, however if you're having problems with your broadband connection, see our broadband troubleshooting guide.

    Our about broadband speeds page can also help you make sure you're getting the best possible speed on your line.

    Over mobile data

    If you're able, try connecting to Wi-Fi for a quicker or more stable connection.

    You should check your mobile coverage or try moving to find a stronger signal.

    Finally, close any other apps that are running on your device.

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