Service Numbers

• The charge for calls to service numbers beginning with 084, 087, 09 and 118 consists of a 19p per minute access charge from Plusnet, plus a service charge set by the organisation you called.

Premium texts

• Plusnet Mobile does not support premium or short code text services.

Billing

• Payment by Direct Debit only. Paper-free billing applies (paper bills are available for £10 per bill).

Speed & Coverage

• 2G / 3G / 4G speeds and network coverage may be affected by a number of factors, such as building materials, tree cover and weather conditions and how many other people are using the network too. See plus.net/mobile/coverage-checker for an estimate of available network coverage.
• "We cover 99% of the UK population, Proud to be part of the EE network”: Either 2G, 3G or 4G coverage of 99.63% of the UK population as at 30 September 2016. Based on EE data.
• 4G calling not currently available with Plusnet.

Phone

• Compatible phone needed, may need unlocking.

Term

SIM only plans are on either:-

• a rolling monthly contract; or
• a 12 month contract. If you choose to end your service within the minimum term, you will have to pay an early termination charge by way of compensation to us for ending your service early as set out in the Mobile Price Guide.

Cancellations and Refunds

• If you choose to cancel your Plusnet Mobile service, and wish to return your SIM card to Plusnet, please send this to: Plusnet plc, The Balance, 2 Pinfold Street, Sheffield S1 2GU.
• Where you cancel your service within 14 days following sign-up, you’ll have to pay for any services you’ve already received up to the date that you told us you wanted to cancel. Where you cancel outside of this period and are within your minimum term you’ll have to pay any applicable early termination charges as set out in our Mobile Price Guide. You’ll also have to pay for any services you’ve already received up to the date you either transfer to your new provider or if you wish to cancel your service, until your 30 day notice period ends.

Delivery

• Free SIM delivery.

Credit and Fraud Checks

• Plan availability subject to credit and fraud checks, unless you are an existing Plusnet broadband customer where a credit check will not be required.

Existing Customers

• Changes to existing plans need to be completed by calling 500 from your mobile or 0800 079 1133.
• Customers who signed up before 29 November 2016 and are still within their minimum term will have to pay an in-contract cancellation charge to move to the above plans.
• A new SIM card may be required.

Smart Cap

• You will be able to set your Smart Cap during sign-up. This limits the charges that can be incurred outside your monthly plan allowance within each allowance period.
• The default value set in sign-up is £10, but you can choose any value between £0 and £30, in £1 increments. See plus.net/help/mobile/about-your-smart-cap/ for full details.

Mates Rates

• Mates Rates are available to existing Plusnet residential customers taking either: Plusnet home phone, broadband or both broadband and home phone.
• Plusnet business customers, Plusnet customers taking non-Plusnet branded products and Plusnet customers with only email, hosting or domain services will not be eligible for Mates Rates.
• An eligibility check applies on sign-up and we reserve the right to carry out further checks on your eligibility. A maximum of 5 SIM cards can be linked to one Plusnet broadband or home phone account.
• No changes will be made to your Mates Rates allowance if you choose to cancel your broadband or home phone service.
• Broadband or phone accounts must be signed up for at least 24 hours before signing up for Mates Rates.
• For more information on Mates Rates go to plus.net/help/mobile/mates-rates-guide/.

Terms

• You will be subject to our Mobile Terms. This “Here’s the legal bit” sets out the Offer Terms which form part of our Mobile Terms.