FAQs

What packages are available?

We offer 2 BT Sport packs via the Sky Digital Satellite platform: BT Sport and BT Sport HD.

Both packs include the following channels:

• BT Sport 1
• BT Sport 2
• BT Sport 3
• BT Sport ESPN
• BoxNation

BT Sport HD includes all of the above channels in stunning high definition.*

With BT Sport from Plusnet, you'll be able to watch 42 live Premier League games (including 18 top picks), Live UEFA Champions League and UEFA Europa League matches (exclusive to BT Sport), the FA Cup, selected SPFL games, 69 live Aviva Premiership Rugby games, UFC, World title fights, Moto GP - in addition to everything that's included with BT Sport Lite.

For more info and channel listings, visit btsport.com

*BoxNation available in SD only.

What do I need to watch BT Sport from Plusnet on the Sky Digital Satellite Platform?

To get BT Sport from Plusnet, you'll need to be a Plusnet broadband customer (If you're not with us already, sign up now).

To watch BT Sport in your home, you'll need your television, a compatible Sky satellite receiver box and dish and an active Sky viewing card. To view the BT Sport HD channels you need a compatible Sky HD satellite receiver box and dish connected to a HD ready television using an HDMI cable.

If you don't currently have an active Sky viewing card, don't worry - we can order one for you.

How do I get BT Sport from Plusnet on the Sky Digital Satellite Platform?

To add BT Sport to your account, go to www.plus.net/tv/btsport and choose the package you want from the box at the bottom of the page.

Will taking BT Sport from Plusnet affect my contract?

No, BT Sport packages from Plusnet have a rolling monthly contract, and can be added or removed without affecting your contracted services.

Please note, BT Sport packages are subject to a 1 month minimum term starting from your next billing date following sign-up. If you cancel your broadband from Plusnet your BT Sport subscription would also be cancelled.

How and where can I watch BT Sport from Plusnet?

You'll only be able to watch BT Sport on the Sky satellite receiver box that's paired to the Sky viewing card you register with us.

BT Sport from Plusnet doesn't support Sky Multiroom and access to BT Sport via the BT Sport app and BT online player is not available.

You can also watch BT Sport with YouView TV from Plusnet, to find out more visit www.plus.net/tv

How long does it take to activate my viewing card?

If you already have a viewing card, we'll process your order for BT Sport within 48 hours but if you need a new card it'll take a week. So we can ensure you have BT Sport when you want it please don't call us just before a game you want to watch!

Where are the Terms & Conditions for BT Sport from Plusnet?

You can see the terms for our BT Sport packs at www.plus.net/terms

Can I use Sky+ features with BT Sport?

If your Sky satellite receiver box supports Sky+ and you subscribe to the service, you'll be able to use your Sky+ features with BT Sport.

What are BT Sport red button services and where are they available?

BT Sport red button services are used to show multiple live sport events when schedules cause a clash. They are available on YouView TV from Plusnet and Sky Digital Satellite platform services.

The BT Sport Connected Red Button is a new red button service, which is available for YouView TV from Plusnet customers who've also taken our BT Sport channel pack.

What is the BT Sport Connected Red Button?

The BT Sport Connected Red Button is a new service, designed specifically for the Champions League.

It uses the latest TV technology to provide live scores of every match in progress, as well as one-click access to an extensive range of pre-match stats (group tables, pre-match form, starting line-ups), in-match stats (match timelines, goals, red cards, penalties, substitutions, ball-possession, shot-accuracy, fouls), and post-match stats (final scores, group standings, finishing line-ups, ball possession, shot accuracy, fouls).

You can also choose to watch a single game in full-screen and on-screen pop-up alerts will keep you up to date with the latest news as and when the goals happen.

What do I need to access the BT Sport Connected Red Button service?

You'll need to take YouView TV from Plusnet service and our BT Sport channel pack. It's not available on the Sky Digital Satellite platform (although standard red button services are available).

If you don't already have YouView TV from Plusnet, you can find out more about it and how to sign up at www.plus.net/tv.

If you've already got YouView TV from Plusnet, you can add BT Sport to your account by going to My Channel Packs.

Are BT Sport red button services available in HD?

No, BT Sport red button content is not currently available in HD on YouView TV from Plusnet or the Sky Digital Satellite platform. This also applies to the BT Sport Connected Red Button service.

Can I record programmes on the BT Sport red button service?

Yes - if you're watching BT Sport via YouView TV from Plusnet (and you have a YouView+ box), you can schedule recordings through the YouView guide or simply press the record button while you're watching.

If you're watching via the Sky Digital Satellite Platform, recording is not available for programmes broadcast on the BT Sport red button service.

What is included with the BT Sport App from Plusnet?

The BT Sport App from Plusnet package gives you access to content via both the BT Sport App and online player.

This includes extended highlights and live streams of the following channels:

• BT Sport 1 HD
• BT Sport 2 HD
• BT Sport 3 HD
• BT Sport ESPN HD
• BoxNation HD

What do I need to take the BT Sport App from Plusnet?

If you have YouView TV from Plusnet and the BT Sport channel pack, access to this content via the BT Sport App and online player is included as part of the service.

If you don't already have YouView TV from Plusnet, you can find out more about it and how to sign up at www.plus.net/tv.

Existing broadband customers can take the BT Sport App from Plusnet without taking YouView TV. You can find out more about it and how to sign up at www.plus.net/btsportapp.

What is a BT ID and why do I need one?

To watch content on the BT Sport App from Plusnet service you need to set up a BT ID. You will receive an email to do this once you have added the BT Sport App from Plusnet to your Account. All you need to do is follow the instructions to get started. If you cannot find the email, you can set up your BT ID now.

Once you have set up your BT ID, you will need to enter this information in order to log into the BT Sport App or online player.

How do I add the BT Sport App from Plusnet to my account?

You can add the BT Sport App from Plusnet to you account here. Once you've placed your order we will send you details via email on how to set up your BT ID. When this has been set up, you'll be able to start watching within 24 hours.

If you have YouView TV from Plusnet, the BT Sport App from Plusnet is included in the BT Sport channel pack. You can manage your channel packs here.

How do I download the BT Sport App?

You can download the BT Sport App from the store on your phone or tablet. Just search for "BT Sport". Alternatively you can use the following links:

• Apple Download
• Android Download
• Windows download

What picture quality is the BT Sport App from Plusnet?

You can watch in HD on the BT Sport App but the picture quality will be determined by the speed of your internet connection. You need a minimum speed of 400Kbps to use the app or online player and speeds of around 3.5Mbps for the best quality.

Will taking the BT Sport App affect my contract?

No, the BT Sport App from Plusnet and the BT Sport channel pack have a rolling monthly contract (with a 1 month minimum term), and can be added or removed without affecting your other contracted services.

How will I be able to watch the BT Sport App from Plusnet?

As part of the BT Sport app from Plusnet package (and as part of taking the BT Sport channel pack) you get access to BT Sport via the BT Sport App and the BT online player. This is available to use both in the UK and in over 25 European destinations.

The BT Sport App works on most phones and tablets. It is also castable so you can watch it on your TV as long as you have a device that can receive the signal, such as a Chromecast or Fire TV stick.

You can also use the online player at sport.bt.com via most web browsers.

Where are the Terms & Conditions for the BT Sport App from Plusnet?

You can see the terms and conditions for the BT Sport App from Plusnet at www.plus.net/terms. These terms and conditions will apply to your use of the BT Sport App and online player if you also receive the service as part of your BT Sport channel pack subscription.