FAQs

All your BT Sport questions answered

  1. What packages are available?
  2. What do I need to take a BT Sport channel pack
  3. What’s the difference between BT Sport and BT Sport Lite?
  4. How do I get the BT Sport Lite channel pack?
  5. How do I get the BT Sport channel pack?
  6. Can I get BT Sport channels in HD?
  7. Will taking BT Sport affect my contract?
  8. How will I be able to watch BT Sport via YouView TV from Plusnet?
  9. Where are the Terms & Conditions for BT Sport via YouView TV from Plusnet?
  10. Can I record BT Sport channels?

  1. What packages are available?

    We currently offer 2 BT Sport packs: BT Sport and BT Sport Lite.

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  2. What do I need to take a BT Sport channel pack

    All you need is one of our YouView TV from Plusnet packages. BT Sport is available on both YouView and YouView+.

    If you don't already have YouView TV from Plusnet, you can find out more about it and how to sign up at www.plus.net/tv

    As a Plusnet customer, you can also watch BT Sport via the BT Sport App from Plusnet (which includes access to the BT Sport App and online player) or Sky Digital Platform. To find out more visit www.plus.net/btsport

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  3. What’s the difference between BT Sport and BT Sport Lite?

    BT Sport Lite is included as standard with all YouView TV from Plusnet packages and gives you access to BT Sport 1 with 42 live Premier League games (including 18 top picks), selected SPFL games and 69 live Aviva Premiership Rugby games.

    BT Sport is an optional channel pack, which for an extra £5 a month gives you access to:

    • BT Sport 1
    • BT Sport 2
    • BT Sport 3
    • BT Sport ESPN
    • BoxNation
    • The BT Sport App and online player
    • And 7 BT Sport extra channels.

    With BT Sport, you'll get Live UEFA Champions League and UEFA Europa League matches (exclusive to BT Sport), the FA Cup, UFC, World title fights and Moto GP - in addition to everything that's included with BT Sport Lite.

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  4. How do I get the BT Sport Lite channel pack?

    It's included as standard with all YouView TV from Plusnet packages, so once you've signed up for YouView TV from Plusnet, you don't need to do anything. Just select BT Sport 1 from the YouView guide and start watching!

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  5. How do I get the BT Sport channel pack?

    You can add BT Sport pack by going to My Channel Packs. Once you've placed your order, you'll be able to start watching within 24 hours.

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  6. Can I get BT Sport channels in HD?

    If you wish to watch in HD via your YouView box, you'll need to take our HD channel pack (£3 a month), as well as the BT Sport channel pack. Note that BT Sport Extra channels are not available in HD.

    If you don't currently have the HD channel pack, don't worry – you can add it by going to My Channel Packs and you'll be watching BT Sport in HD within 24 hours.

    If you are watching via the BT Sport App or online player, you can watch these in HD as standard.

    Please note: to view any HD channel via your YouView box, you'll need to connect your YouView or YouView+ set top box to an HD ready television using an HDMI cable.

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  7. Will taking BT Sport affect my contract?

    No, all channel packs on YouView TV from Plusnet have a rolling monthly contract (with a 1 month minimum term), and can be added or removed without affecting your contracted services.

    Once your YouView TV from Plusnet service is active, you can manage your channel packs by going to My Channel Packs.

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  8. How will I be able to watch BT Sport via YouView TV from Plusnet?

    Content from our channel packs can only be viewed on a set top box supplied by Plusnet (with the exception of BT Sport, as set out below).

    YouView TV from Plusnet doesn't support multi-room.

    The BT Sport channel pack includes access to content via the BT Sport App and online player which will allow you two watch content on up to 2 devices at the same time, in the UK or over 25 European destinations.

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  9. Where are the Terms & Conditions for BT Sport via YouView TV from Plusnet?

    You can see the terms for YouView TV from Plusnet and the BT Sport App from Plusnet at www.plus.net/terms

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  10. Can I record BT Sport channels?

    Yes, if you have the YouView+ set top box then you'll be able to record any program on any channel pack you have.

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  1. What packages are available?
  2. What do I need to watch BT Sport from Plusnet on the Sky Digital Satellite Platform?
  3. How do I get BT Sport from Plusnet on the Sky Digital Satellite Platform?
  4. Will taking BT Sport from Plusnet affect my contract?
  5. How and where can I watch BT Sport from Plusnet?
  6. How long does it take to activate my viewing card?
  7. Where are the Terms & Conditions for BT Sport from Plusnet?
  8. Can I use Sky+ features with BT Sport?

  1. What packages are available?

    We offer 2 BT Sport packs via the Sky Digital Satellite platform: BT Sport and BT Sport HD.

    Both packs include the following channels:

    • BT Sport 1
    • BT Sport 2
    • BT Sport 3
    • BT Sport ESPN
    • BoxNation

    BT Sport HD includes all of the above channels in stunning high definition.*

    With BT Sport from Plusnet, you'll be able to watch 42 live Premier League games (including 18 top picks), Live UEFA Champions League and UEFA Europa League matches (exclusive to BT Sport), the FA Cup, selected SPFL games, 69 live Aviva Premiership Rugby games, UFC, World title fights, Moto GP - in addition to everything that's included with BT Sport Lite.

    For more info and channel listings, visit btsport.com

    *BoxNation available in SD only.

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  2. What do I need to watch BT Sport from Plusnet on the Sky Digital Satellite Platform?

    To get BT Sport from Plusnet, you'll need to be a Plusnet broadband customer (If you're not with us already, sign up now).

    To watch BT Sport in your home, you'll need your television, a compatible Sky satellite receiver box and dish and an active Sky viewing card. To view the BT Sport HD channels you need a compatible Sky HD satellite receiver box and dish connected to a HD ready television using an HDMI cable.

    If you don't currently have an active Sky viewing card, don't worry - we can order one for you.

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  3. How do I get BT Sport from Plusnet on the Sky Digital Satellite Platform?

    To add BT Sport to your account, go to www.plus.net/tv/btsport and choose the package you want from the box at the bottom of the page.

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  4. Will taking BT Sport from Plusnet affect my contract?

    No, BT Sport packages from Plusnet have a rolling monthly contract, and can be added or removed without affecting your contracted services.

    Please note, BT Sport packages are subject to a 1 month minimum term starting from your next billing date following sign-up. If you cancel your broadband from Plusnet your BT Sport subscription would also be cancelled.

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  5. How and where can I watch BT Sport from Plusnet?

    You'll only be able to watch BT Sport on the Sky satellite receiver box that's paired to the Sky viewing card you register with us.

    BT Sport from Plusnet doesn't support Sky Multiroom and access to BT Sport via the BT Sport app and BT online player is not available.

    You can also watch BT Sport with YouView TV from Plusnet, to find out more visit www.plus.net/tv

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  6. How long does it take to activate my viewing card?

    If you already have a viewing card, we'll process your order for BT Sport within 48 hours but if you need a new card it'll take a week. So we can ensure you have BT Sport when you want it please don't call us just before a game you want to watch!

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  7. Where are the Terms & Conditions for BT Sport from Plusnet?

    You can see the terms for our BT Sport packs at www.plus.net/terms

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  8. Can I use Sky+ features with BT Sport?

    If your Sky satellite receiver box supports Sky+ and you subscribe to the service, you'll be able to use your Sky+ features with BT Sport.

  1. What are BT Sport red button services and where are they available?
  2. What is the BT Sport Connected Red Button?
  3. What do I need to access the BT Sport Connected Red Button service?
  4. Are BT Sport red button services available in HD?
  5. Can I record programmes on the BT Sport red button service?

  1. What are BT Sport red button services and where are they available?

    BT Sport red button services are used to show multiple live sport events when schedules cause a clash. They are available on YouView TV from Plusnet and Sky Digital Satellite platform services.

    The BT Sport Connected Red Button is a new red button service, which is available for YouView TV from Plusnet customers who've also taken our BT Sport channel pack.

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  2. What is the BT Sport Connected Red Button?

    The BT Sport Connected Red Button is a new service, designed specifically for the Champions League.

    It uses the latest TV technology to provide live scores of every match in progress, as well as one-click access to an extensive range of pre-match stats (group tables, pre-match form, starting line-ups), in-match stats (match timelines, goals, red cards, penalties, substitutions, ball-possession, shot-accuracy, fouls), and post-match stats (final scores, group standings, finishing line-ups, ball possession, shot accuracy, fouls).

    You can also choose to watch a single game in full-screen and on-screen pop-up alerts will keep you up to date with the latest news as and when the goals happen.

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  3. What do I need to access the BT Sport Connected Red Button service?

    You'll need to take YouView TV from Plusnet service and our BT Sport channel pack. It's not available on the Sky Digital Satellite platform (although standard red button services are available).

    If you don't already have YouView TV from Plusnet, you can find out more about it and how to sign up at www.plus.net/tv.

    If you've already got YouView TV from Plusnet, you can add BT Sport to your account by going to My Channel Packs.

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  4. Are BT Sport red button services available in HD?

    No, BT Sport red button content is not currently available in HD on YouView TV from Plusnet or the Sky Digital Satellite platform. This also applies to the BT Sport Connected Red Button service.

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  5. Can I record programmes on the BT Sport red button service?

    Yes - if you're watching BT Sport via YouView TV from Plusnet (and you have a YouView+ box), you can schedule recordings through the YouView guide or simply press the record button while you're watching.

    If you're watching via the Sky Digital Satellite Platform, recording is not available for programmes broadcast on the BT Sport red button service.

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  1. What is included with the BT Sport App from Plusnet?
  2. What do I need to take the BT Sport App from Plusnet?
  3. What is a BT ID and why do I need one?
  4. How do I add the BT Sport App from Plusnet to my account?
  5. How do I download the BT Sport App?
  6. What picture quality is the BT Sport App from Plusnet?
  7. Will taking the BT Sport App affect my contract?
  8. How will I be able to watch the BT Sport App from Plusnet?
  9. Where are the Terms & Conditions for the BT Sport App from Plusnet?

  1. What is included with the BT Sport App from Plusnet?

    The BT Sport App from Plusnet package gives you access to content via both the BT Sport App and online player.

    This includes extended highlights and live streams of the following channels:

    • BT Sport 1 HD
    • BT Sport 2 HD
    • BT Sport 3 HD
    • BT Sport ESPN HD
    • BoxNation HD
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  2. What do I need to take the BT Sport App from Plusnet?

    If you have YouView TV from Plusnet and the BT Sport channel pack, access to this content via the BT Sport App and online player is included as part of the service.

    If you don't already have YouView TV from Plusnet, you can find out more about it and how to sign up at www.plus.net/tv.

    Existing broadband customers can take the BT Sport App from Plusnet without taking YouView TV. You can find out more about it and how to sign up at www.plus.net/btsportapp.

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  3. What is a BT ID and why do I need one?

    To watch content on the BT Sport App from Plusnet service you need to set up a BT ID. You will receive an email to do this once you have added the BT Sport App from Plusnet to your Account. All you need to do is follow the instructions to get started. If you cannot find the email, you can set up your BT ID now.

    Once you have set up your BT ID, you will need to enter this information in order to log into the BT Sport App or online player.

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  4. How do I add the BT Sport App from Plusnet to my account?

    You can add the BT Sport App from Plusnet to you account here. Once you've placed your order we will send you details via email on how to set up your BT ID. When this has been set up, you'll be able to start watching within 24 hours.

    If you have YouView TV from Plusnet, the BT Sport App from Plusnet is included in the BT Sport channel pack. You can manage your channel packs here.

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  5. How do I download the BT Sport App?

    You can download the BT Sport App from the store on your phone or tablet. Just search for "BT Sport". Alternatively you can use the following links:

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  6. What picture quality is the BT Sport App from Plusnet?

    You can watch in HD on the BT Sport App but the picture quality will be determined by the speed of your internet connection. You need a minimum speed of 400Kbps to use the app or online player and speeds of around 3.5Mbps for the best quality.

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  7. Will taking the BT Sport App affect my contract?

    No, the BT Sport App from Plusnet and the BT Sport channel pack have a rolling monthly contract (with a 1 month minimum term), and can be added or removed without affecting your other contracted services.

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  8. How will I be able to watch the BT Sport App from Plusnet?

    As part of the BT Sport app from Plusnet package (and as part of taking the BT Sport channel pack) you get access to BT Sport via the BT Sport App and the BT online player. This is available to use both in the UK and in over 25 European destinations.

    The BT Sport App works on most phones and tablets. It is also castable so you can watch it on your TV as long as you have a device that can receive the signal, such as a Chromecast or Fire TV stick.

    You can also use the online player at sport.bt.com via most web browsers.

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  9. Where are the Terms & Conditions for the BT Sport App from Plusnet?

    You can see the terms and conditions for the BT Sport App from Plusnet at www.plus.net/terms. These terms and conditions will apply to your use of the BT Sport App and online player if you also receive the service as part of your BT Sport channel pack subscription.

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Packages guide

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Here's the legal bit

Price and Product changes – 5th June 2018

The following pricing and product changes will apply from 5th June 2018:-

  • Our call feature Caller Display, which helps you to avoid nuisance calls, will be made free for all new and existing customers. Find out more about Caller Display.
  • Call setup fees will be increasing by 1p from 21p to 22p.
  • Call charges to landlines will increase from 12.54p per minute to 13.5p per minute.
  • Call charges to mobiles will increase from 14.65p per minute to 15p per minute.
  • We will be making changes to our early termination charges, how much depends on your package.
  • We will be making some changes to our terms and conditions.

For more details on the changes that we’re making please see our FAQs.

YouView TV from Plusnet

To take YouView TV from Plusnet you will need to be a current Plusnet Unlimited Fibre or Plusnet Unlimited Fibre Extra customer with a minimum estimated line speed of 15Mb, and a Plusnet line rental customer. You must sign up for an 18 month minimum contract for:-

  • Plusnet Unlimited Fibre or Unlimited Fibre Extra from £14.99 a month (£15.99 a month from 5th June 2018) in a low cost area (otherwise from £22.49 a month (£23.49 a month from 5th June 2018));
  • Plusnet line rental at £ a month or Line Rental Saver at £197.88 by paying for 12 months in advance (equivalent of £16.49 a month); and
  • YouView TV from Plusnet (Entertainment and BT Sport Lite channel packs included as standard) at £5 a month.

You'll receive a YouView+ or a YouView box, and the Entertainment and BT Sport Lite channel packs as standard. Additional channel packs are subject to a one month minimum term.

The BT Sport channel pack includes access to online content made available by BT via btsport.com and the BT Sport App (excludes the BT Sport Lite channel pack). You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Use of the service will count towards any relevant usage limit on your broadband or towards any data allowance or data charges. Requires minimum 400kbps line speed or good Wi-fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously. TV licence required. Must be aged 17 or over. Terms apply. BT Sport Extra channels are available in SD only. 12 UEFA Champions League games and 14 UEFA Europa League shown free to air on BT Sport Showcase 2017/18. To view the HD channel pack content you must have a HD Ready television and use the HDMI cable to connect your TV to the Set Top Box. HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.

A 10m cable will be provided. £40 for powerline adapters if needed. You'll need a minimum line speed of at least 15Mb. YouView is subject to terms of use, suitable broadband speed and suitable coverage; see www.youview.com for more information or to check your digital TV coverage or broadband speed. Aerial upgrade may be required. Prices may vary at any time during the contract. We'll tell you about any important changes in advance.

YouView+ Box = includes a YouView+ box (you'll just pay £7.99 P&P) with 500GB hard drive and the ability to record, pause and rewind TV. Entertainment and BT Sport Lite channel packs included as standard. There is a £50 activation charge.

YouView Box = includes a YouView box (you'll just pay £6.99 P&P) with the ability to pause (SD up to 30 mins and HD up to 15 mins) and rewind TV but you cannot record on this box. Entertainment and BT Sport Lite channel packs included as standard.

YouView TV from Plusnet with an 18 month contract: YouView TV from Plusnet service is subject to a minimum period of 18 months. If you choose to end the YouView TV from Plusnet service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.

TV channels delivered over broadband need the router and YouView box to be connected with an Ethernet cable or powerline adapters. If your router is more than 10m from your TV, you may need to purchase a longer Ethernet cable or powerline adapters at an additional cost (see Price guide for more details). Powerline adapters are subject to the quality of internal wiring in your home, and as a result speeds may vary.

Whilst watching or recording any TV channels delivered over broadband, other online activities might be slower.

User interface images may differ on screen and content is subject to availability. Record only available on YouView+. Catch up/on demand relates to content made available from the BBC, ITV (STV in Scotland), Channel 4, Channel 5, UKTV, Quest OD and S4C. Not all programmes available from past seven days. UTV unavailable via catch up/on demand. Limited ITV content in Scotland and Northern Ireland. Sky Store is a pay per view movie service. NOW TV and Netflix are subscription services. All logos and content images are trademarks and/or copyright of their respective owners. The YouView logo is a registered trademark owned by YouView TV Limited and used under licence.

BT Sport from Plusnet on the Sky Digital Satellite Platform

BT Sport is available to existing UK Plusnet residential broadband customers with a Sky Satellite receiver box, a satellite dish installed and an active viewing card. No access to any online content made available by BT via www.btsport.com or via the BT Sport App is included. Excludes Multiroom. BoxNation available in SD only. There is a minimum term of 1 month starting from your next billing date following sign up.

BT Sport HD requires a Sky HD Satellite receiver box, HD cabling and a HD ready television to view the HD channels.

You don't need a Sky viewing card to order, but if you already have one you'll need to give us the viewing card number.

BT Sport App from Plusnet

BT Sport App from Plusnet is available to existing UK Plusnet residential broadband customers. Minimum one month term starting from your next billing date following sign-up. Monthly rolling contract.

You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Requires minimum 400kbps line speed or good Wi-fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously. Must be aged 17 or over. TV licence required. Terms apply.

Terms

You will be subject to our Terms and Conditions for Plusnet residential services. This "Here's the legal bit" sets out the Offer Terms which form part of these terms.