Full Fibre Broadband. The latest and best FTTP connection
Full Fibre is our fastest ever broadband with incredible speeds up to 900Mb. With a connection direct to your home Full Fibre is the UK’s most reliable technology.
Already with us? See if you can upgrade to Full Fibre. Sign in to My Account.
Your connection to a digital future
We’re all online more, using more and more devices. Binging on boxsets, video calling, helping kids with their homework, or sorting the weekly shop. Whatever exciting trends and wave of new devices the digital future brings, with Full Fibre broadband, our latest and best connection, you’ll already be one step ahead.
We’re rolling out Plusnet Full Fibre as fast as we can
It’s so new it’s not available everywhere just yet, but we’re on our way.
Just pop your details in our FTTP checker. You’ll see Full Fibre packages in your deals if you can get it.
If it’s not reached your street, we’ll do the next best thing and give you your fastest available speed.
Already with us? Sign in to see our best broadband deals for existing customers.
Full Fibre is the next generation ultrafast broadband, which connects straight to your home. It combines cutting-edge fibre-optic technology to deliver 900Mb download speeds and even greater upload speeds in comparison to traditional broadband. It’s so new it’s not available everywhere just yet. Check if you can get Full Fibre.
If you don’t have a Full Fibre connection we’ll arrange an Openreach engineer to visit your home to get one set up.
We’ll need to install two Full Fibre boxes, one inside and the other outside your home. The small box we’ll fit in your home is an Openreach box called an ONT (Optical Network Terminal). This box needs to be close to your router and they’ll both need to be near a plug socket.
To connect the Full Fibre boxes and cables we’ll need to drill through your wall from the outside of your property. Someone over the age of 18 will need to be at home on the day we activate your service.
It usually takes a couple of hours to get you set up and the engineer will finish up by testing your connection using one of your preferred devices. That’s it. You’ll be good to go and can start enjoying your game-changing, reliable, ultrafast Full Fibre.
Full Fibre uses the latest technology, so you might think it could be expensive. Not here at Plusnet. We’ll always offer no-nonsense great value deals on all our 18 and 24 month Full Fibre contracts Think of it as Full Fibre straight to your home at straight talking prices.
If you’re an existing Plusnet broadband customer we’ve always got great offers for you. Just Sign in to My Account to check your renewal and upgrade deals.
If Full Fibre’s not reached your area, don’t worry you can register your interest and we’ll be in touch as soon as we’re on your street
If you’re looking to switch to Plusnet you can see if Full Fibre deals are available in your area, just enter your details into our broadband postcode checker on our homepage.
If Full Fibre’s not reached you just yet we’ll show you which fantastic deals and packages you can get. When it’s available we’ll let you know and you can upgrade at any time.
If you’ve already got a Full Fibre connection, we can activate your service remotely. We can usually get you set up in 3 working days and we’ll confirm this once you’ve signed up.
If we need to install a new Full Fibre connection, you’ll need an engineer to visit your premises to get your service set up and activated. This usually takes 3-10 working days. We’ll take care of everything and always aim to get you set up as quickly as we can.
If you’re with Virgin or a cable provider you’ll need to let them know you’re switching to us.
Sometimes an Openreach engineer may need to run a few checks or survey your property to see if there’s any additional work required to get your connection set up.
We’ll let you know if they need to do any checks as part of your order. Once these are finished we’ll be in touch to confirm your installation date.
FTTP stands for Fibre to The Premises. It’s also called Full Fibre broadband. It uses fibre cables all the way into your home. There’s no phone line needed to set up a Ful Fibre connection. This means it can deliver ultrafast broadband speeds up to 900Mb and makes it the UK’s most reliable broadband technology too.
FTTP isn’t available everywhere yet, but it’s being installed up and down the UK. Plusnet FTTP is called Full Fibre.
FTTC stands for Fibre to The Cabinet. Also known as fibre broadband or part fibre. It uses fibre cables to the cabinet on your street, then copper cables to your home. FTTC broadband isn’t as fast as FTTP, but you can still get superfast speeds up to 66Mb.
Our Full Fibre broadband packages are FTTP, and our Fibre broadband packages are FTTC.
With our Full Fibre packages you can get incredible, ultrafast, speeds up to 900Mb++.
They’re all great value, 24 month contracts with unlimited usage.
| Package | Average estimated download speed++ | Usage allowance |
|---|---|---|
| Full Fibre 74 | 74Mb | Unlimited |
| Full Fibre 145 | 145Mb | Unlimited |
| Full Fibre 300 | 300Mb | Unlimited |
| Full Fibre 500 | 500Mb | Unlimited |
| Full Fibre 900 | 900Mb | Unlimited |
Full Fibre isn’t available everywhere yet. We’re working as fast as we can to roll this out across the UK.
If you’re already with us and you’re looking to upgrade your broadband package Sign in to My Account to check your latest deals.
If Full Fibre’s not reached your area you can register your interest and we’ll be in touch as soon as we’re on our way!
If you’re a new customer, to check if it’s available where you live, just enter your details into our broadband postcode checker on our homepage. If you can get it, you’ll see Full Fibre packages in your deals.
Don’t worry, if it’s not reached you yet, we’ll show you all the other fantastic broadband deals and packages you can get. When Full Fibre becomes available, in your area, we’ll let you know and you can upgrade at any time.
Plusnet Full Fibre is a broadband only package, so you don't need a phone line. This means you can save on line rental.
What this means if you're a Plusnet customer
When you upgrade your package to Full Fibre you'll need to confirm that you're happy to lose your landline. We'll then take care of everything and disconnect your home phone as part of your Full Fibre installation.
It's important to know that losing your landline will mean any medical services or alarms connected to your phone will also stop working. This includes medical pendants and fall alarms.
We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package.
Want to keep your landline? No problem, you can choose a great renewal or upgrade deal on our broadband and faster fibre packages which use a phone line.
Sign in to see your current deals.
What this means for new customers
When you sign up you'll just need to let us know what you want to do with your phone line:
If you don't want to keep it we'll take care of everything and disconnect your phone when you switch to us. This will means you'll lose your landline number and any medical services or personal alarms connected to your phone will also stop working. We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package.
If you want to keep your home phone line you'll need to arrange this with your current landline provider. Your phone service will be completely separate from your Plusnet Full Fibre package.
All our Full Fibre packages are unlimited. This means you can use the internet as much as you like without any limits to how much data you download or upload each month. That’ll do.
The technology that powers landline telephones in the UK will be phased out by Openreach from 2023 and completely switched off in 2025. With the increased use of mobile phone devices and internet video calling, traditional phone line usage is in decline.
At the same time, Openreach are investing in new broadband systems and connections using the latest fibre optic technology, which doesn’t need an old copper-wire landline network.
Changes to phone line and broadband technology will affect all broadband providers, not just Plusnet.
With our Fibre package, the good news is that you don’t need a phone line, so you’ll be set up for the future. And you’ll no longer have to pay for a landline phone service.
Here’s the legal bit
You can see our full residential terms and conditions here.
The price for broadband, line rental, call plans and call charges will be increased each March from 2022 by the Consumer Price Index rate of inflation published by the Office for National Statistics in January of that year plus 3.9%. Other prices, content and terms may also change during your contract. See our CPI Plus 3.9% Guide.
Line rental is included in all our broadband packages, apart from our Full Fibre and Fibre packages. The standard line rental price is £28.63 a month and the standard line rental price, or where applicable the discounted line rental price, is included in the package price.
Unlimited Fibre Extra (18 and 24 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 18 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 19 or 25 (as appropriate) currently £58.69 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Fibre (18 and 24 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 18 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 19 or 25 (as appropriate) currently £51.54 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Broadband (18 and 24 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 18 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 19 or 25 (as appropriate) currently £44.35 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Fibre (12, 18 and 24 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate). Price from month 13, 19 or 25 (as appropriate) currently £32.37 per month. Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
12 month contracts are not available online, but they are available through our contact centre. Please call us on 0330 1239 123 and we will be happy to help.
Full Fibre Broadband (12, 18 and 24 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate). Price from month 13,19 or 25 (as appropriate) currently: Full Fibre 74 - £37.03, Full Fibre 145 - £43.20, Full Fibre 300 - £49.38, Full Fibre 500 - £58.02, Full Fibre 900 - £67.89. Compatible line required. Otherwise an installation is required. We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we'll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don't want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account.
12 month contracts are not available online, but they are available through our contact centre. Please call us on 0330 1239 123 and we will be happy to help.
Unlimited Broadband (no contract)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for a 30-day rolling contract. Line rental is included in the price (line only, no calls included). Price from month 13 currently £44.35 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. You may terminate your services at any time without having to pay an early termination charge. Outside your 14 day cancellation period, you'll have to give at least 14 days' notice.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Existing customers
Please see our price guide, log into your account in the Member Centre or call us on 0800 073 1120 to discuss your contract.
Speeds
Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, broadband line, home wiring, WiFi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
† Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra. 'Average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre and 'average download speed of 50Mb' and 'average upload speed of 9Mb' on Fibre. It is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, broadband line, home wiring, WiFi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited Broadband speeds. The actual speed you'll get depends on your location, broadband line, home wiring, WiFi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
Broadband Extras
Plusnet Safeguard
Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.
Plusnet Protect powered by Norton™
Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.
Software Support for Plusnet's Broadband Devices
For further information on software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.
Evening & Weekend UK & Mobile calls:
Evening & Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers made Monday-Friday 7pm to 7am and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made Monday-Friday 7pm to 7am and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 1000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Unlimited UK & Mobile calls:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made at any time. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 2000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Anytime International 300:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information:
Mobile minutes: Are available to Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK mobile numbers and 070 personal numbering services at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling.
Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged.
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
Phone Line Extras
Voicemail
1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone.
Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. Further information about Voicemail Extra can be found here.
Caller Display
See the number of the person who is calling you (you'll need a phone that supports this service). Further information about Caller Display can be found here. Subject to availability.
Plusnet Call Protect
Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Further information about Plusnet Call Protect can be found here. Subject to availability.
EE SIM plan: 30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only. Essentials SIM: Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data.
Stay Connected Data: If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to your standard plan speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) if you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.;
Data gifting: Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.