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Help Assistant
Got a question?

If the answer is on our website the Help Assistant will show you where to find it, or you can raise a ticket to our support team.

Come back here to check our answer when we've responded, we'll send email and texts to let you know.
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Having problems?

When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance.
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Help & Support - Find the help you need or ask a question

Need some help? Click below to find simple guides on how to use your service.

Our Welcome Pack will help you get started. Download Pack.

Use the Help Assistant to find the answers you need or contact our Support Team.

You can also check up on your current and older questions.

Plusnet Assist is instant technical support on your computer desktop.

It's free for all Plusnet Broadband and Plusnet Fibre users.

Service problems? It might be us, check Service Status.

Providing you with the tools to maintain your account.

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